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- Tasks: Maintain and improve machinery efficiency while collaborating with customers to maximise productivity.
- Company: Join a leading company in heavy plant engineering with a focus on innovation.
- Benefits: Enjoy competitive salary, health cash plan, enhanced sick pay, and more perks.
- Why this job: Step into a dynamic role that combines technical skills with customer service impact.
- Qualifications: NVQ Level 3 in Plant Maintenance and experience in heavy plant engineering required.
- Other info: Be part of a supportive team with great career growth and community involvement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Grade: 13
Location: Vacancies in our Horsham, Birmingham, Duxford, Treforest and Warrington
Contract: Full-time, permanent
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.
What you'll be doing:
- Develop maintenance strategies based on contract fleet trends to improve reliability and performance
- Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
- Use inspection reports, oil analysis, and internal systems to identify and address machine issues
- Oversee and support parts and service quotes to increase incremental work on contract machines
- Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
- Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
- Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
- Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
- Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
- Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
Requirements:
What you'll bring:
- NVQ Level 3 in Plant Maintenance or equivalent
- Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
- Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
- Excellent communication skills both written and verbal
- Passionate about delivering exceptional levels of customer service
- Ability to troubleshoot and solve problems efficiently
- Able to build good working relationships with internal and external stakeholders at all levels
- Able to produce and understand technical reports
- Ability to work at pace and using own initiative
- Strong IT skills with the ability to use all MS packages and systems
Desirable:
- Experience working in a technical support or project coordination
- Condition Monitoring experience
Benefits:
What's in it for you:
- Alongside a competitive salary we offer you a host of fantastic benefits!
Taking Care of You:
- Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
- Free Physio Access - Speak to a physio by phone or video
- 24/7 GP Service - Private GP access anytime
- That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work:
- Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
- Family Leave - Enhanced maternity, paternity and adoption leave
- IVF Support - Paid time off for treatment and appointments
- Retirement Support - Enjoy bonuses and phasedown days when its time to retire
Financial Extras:
- Pension - We match your contributions up to 5%
- Car Leasing - Salary sacrifice schemes through Tusker or Octopus
- Cycle to Work - Save on a new bike and accessories
- Discounts Platform - Save on groceries, holidays, shopping and more
Feeling Part of the Team:
- You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Uptime Engineer in Birmingham employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uptime Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your problem-solving skills! As an Uptime Engineer, you’ll need to troubleshoot effectively. Use mock scenarios to demonstrate your thought process and solutions during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Uptime Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Uptime Engineer role. Highlight your experience in heavy plant engineering and any relevant qualifications, like your NVQ Level 3. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your excellent communication skills and customer service focus!
Showcase Your Technical Knowledge: In your application, be sure to demonstrate your technical knowledge of heavy plant mechanical systems. We love candidates who can troubleshoot and solve problems efficiently, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge of heavy plant mechanical systems. Be ready to discuss your experience in diagnosing and repairing machinery, as well as any relevant maintenance strategies you've developed. This will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Communication Skills
Since this role involves working closely with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex technical information in the past. This will demonstrate your ability to build strong relationships and provide exceptional customer service.
✨Be a Problem Solver
Think of specific instances where you've successfully troubleshot issues or improved operational efficiency. Highlight your analytical skills and how you've used data, like inspection reports or oil analysis, to make informed decisions. This will showcase your proactive approach to minimising downtime.
✨Research the Company
Familiarise yourself with SMT GB's values, products, and recent developments in the industry. Understanding their market position and competitor activity will help you tailor your responses and show that you're genuinely interested in contributing to their success.