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- Tasks: Supervise daily operations of the Road Machinery Service Department and manage service coordinators.
- Company: Join a leading company in road equipment with a focus on teamwork and innovation.
- Benefits: Enjoy health plans, private GP access, enhanced leave, and pension matching.
- Other info: Dynamic role with opportunities for professional growth and team engagement.
- Why this job: Make a real impact by ensuring top-notch service delivery and customer satisfaction.
- Qualifications: Strong communication skills and experience in service operations preferred.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Service Delivery Manager to supervise the day-to-day operation of the Road Machinery Service Department, ensuring full utilisation of Field Service Engineers and compliance with Health & Safety and dealer operating standards.
Responsibilities
- Manage the service coordinator on a day-to-day basis and organise scheduling of breakdowns, engineers and parts.
- Grow and develop the after-market business and contribute to national goals.
- Ensure compliance with SMT GB health, safety, quality and environmental standards and delegate them to the team.
- Maintain customer relationships, establish close liaison, and ensure timely problem resolution.
- Assist the Road Machinery sales team in demonstration, commissioning and inspection of products.
- Ensure machine service schedules are adhered to and depot processes are met, including monthly IMS meetings.
- Escalate performance issues such as absence, grievance, and disciplinary matters.
- Maintain service vehicles according to company procedure, keeping them clean and serviceable.
- Carry out van stock checks and tooling support for engineers.
- Act decisively to facilitate decision-making and manage disputes and complaints.
- Represent SMT GB values and vision (caring, sharing, daring).
- Any other duties reasonably requested by the manager.
Qualifications and Skills
- Full driving licence and prepared to travel as required.
- Strong communication skills (listening, verbal and written) and ability to develop professional relationships at all levels.
- Self-motivated, proactive, with a strong sense of ownership and follow-up.
- Ability to work independently, covering holiday/sickness periods.
- Decisive, solution-focused and able to deliver on commitments internally and externally.
- Trust-building and integrity in dealings.
- Understanding of SMT systems such as PROSIS and IDMS.
- Experience in managing service operations in a road equipment or mechanical setting preferred.
Benefits
- Health Cash Plan covering prescriptions, glasses, dentist appointments, physiotherapy, and more.
- Physiotherapy access via phone or video.
- 24/7 private GP service.
- Enhanced sick pay and family leave (maternity, paternity, adoption).
- IVF support and phased retirement benefits.
- Pension matching up to 5% of contributions.
- Car leasing and cycle-to-work schemes.
- Discount platform for groceries, holidays, shopping.
- Team-focused benefits such as refer-a-friend bonus, volunteering days and social committee participation.
Service Delivery Manager - Road Equipment in Birmingham employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Road Equipment in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with SMT GB's mission and how you can contribute to their goals. This will show that you're not just another candidate, but someone who genuinely cares about the role.
✨Tip Number 3
Practice your problem-solving skills! As a Service Delivery Manager, you'll need to handle disputes and complaints effectively. Think of examples from your past experiences where you've successfully resolved issues and be ready to share them during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and are familiar with our processes.
We think you need these skills to ace Service Delivery Manager - Road Equipment in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing service operations and any relevant skills that align with our needs, like communication and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how you embody our values at SMT GB. Share specific examples of how you've successfully managed teams or resolved issues in the past.
Showcase Your Skills: Don’t just list your qualifications; demonstrate them! Use bullet points to clearly outline your strong communication skills and ability to build relationships. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery in the road equipment sector. Brush up on relevant systems like PROSIS and IDMS, and be ready to discuss how you've managed service operations in the past.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to build relationships and resolve issues. Think of times when you’ve successfully liaised with customers or managed a team.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you acted decisively to resolve disputes or performance issues. This will show your potential employer that you can handle challenges effectively and maintain high standards.
✨Align with Company Values
Familiarise yourself with SMT GB's values: caring, sharing, and daring. Prepare to discuss how you embody these values in your work and how they align with your approach to service delivery.