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- Tasks: Service and repair heavy construction equipment while seeking revenue opportunities.
- Company: Join a leading company in the construction equipment industry.
- Benefits: Competitive pay, training opportunities, and potential for overtime.
- Other info: Dynamic role with opportunities for growth and skill development.
- Why this job: Make a real impact by ensuring top-notch service and support for customers.
- Qualifications: Engineering qualification and experience in heavy machinery repair required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role: We are looking for a Field Service Engineer to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
What you’ll bring:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Field Service Engineer in Birmingham employer: SMT GB - Services, Machinery & Trucks Volvo
Contact Detail:
SMT GB - Services, Machinery & Trucks Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with heavy construction plant and your advanced diagnostic skills. Make sure they know you can tackle those mechanical problems head-on!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value to their team. It shows initiative and could set you apart from the crowd.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you’ve solved problems in the past and how you can contribute to delivering that first-class service they’re after. Confidence is key!
We think you need these skills to ace Field Service Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with heavy construction plant and any formal engineering qualifications you have. We want to see how your skills match up with what we're looking for!
Show Off Your Technical Skills: When writing your application, don’t hold back on showcasing your technical knowledge. Mention your experience with diesel engines, hydraulics, and diagnostics. We love seeing candidates who can demonstrate their problem-solving abilities and technical competence.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or errors in your submission!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SMT GB - Services, Machinery & Trucks Volvo
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy construction plant and diesel engines. Be ready to discuss specific examples of how you've diagnosed and repaired equipment in the past. This will show that you not only have the qualifications but also the hands-on experience needed for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully identified and solved mechanical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your advanced diagnostic skills and ability to think on your feet.
✨Communicate Clearly
Since the role involves liaising with customers and colleagues, practice articulating your thoughts clearly and confidently. Think about how you would explain complex technical issues to someone without a technical background. Good communication can set you apart from other candidates.
✨Be Commercially Minded
Understand the importance of seeking additional service revenue opportunities. Prepare to discuss how you've previously identified upselling opportunities or contributed to profitability in your past roles. This shows that you’re not just technically skilled but also aware of the business side of things.