At a Glance
- Tasks: Lead technical support for Volvo Construction Equipment, solving complex machine issues.
- Company: Join SMT GB, a dynamic leader in machinery distribution with a rich heritage.
- Benefits: Enjoy competitive salary, health cash plan, training, and employee discounts.
- Other info: Opportunity for career growth in a supportive, innovative workplace.
- Why this job: Make an impact by enhancing machine reliability and supporting engineers in a collaborative environment.
- Qualifications: Extensive experience with Volvo equipment and strong diagnostic skills required.
The predicted salary is between 37800 - 46200 £ per year.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in the US.
About the Role
At SMT GB, we're committed to delivering Volvo Construction Equipment that performs at the highest standard from the moment it reaches our customers. To support this commitment, we're looking for an experienced Technical Support Specialist - New Machines to join our New Machine Preparation Centre in Immingham. This is a highly specialist technical role where you will act as the lead authority for machine preparation, commissioning, diagnostics and technical problem resolution. Working closely with Product Managers, Technical Support teams and preparation engineers, you'll provide expert guidance on complex machine issues, software integration, machine configuration and root cause investigations.
As the recognised subject matter expert within the operation, you'll play a key role in supporting engineers, improving machine reliability, enhancing preparation processes and ensuring every machine is configured and delivered to the highest possible standard. This is an excellent opportunity for a Volvo Construction Equipment specialist who enjoys solving complex challenges and influencing technical excellence across the business.
Key Responsibilities
- Provide expert support across a wide range of Volvo Construction Equipment products and technologies.
- Act as the primary escalation point for complex diagnostics, commissioning activities and machine preparation issues.
- Support engineers with advanced fault finding across mechanical, hydraulic, electrical, electronic and software-controlled systems.
- Investigate recurring issues, undertake root cause analysis and implement effective corrective actions that improve machine reliability and performance.
- Ensure machines are correctly configured, commissioned and updated in line with the latest technical bulletins, software releases and manufacturer requirements.
- Support modifications, accessory installations, system integrations and the implementation of new technologies.
- Provide coaching and technical guidance to preparation engineers to strengthen capability across the team.
- Produce technical reports, engineering feedback and OEM submissions, using diagnostic findings and performance data to identify improvement opportunities and drive quality standards throughout the preparation process.
About You
You'll be a highly skilled technical professional with a passion for engineering excellence and a proven ability to solve complex technical challenges. Most importantly, you will bring extensive Volvo Construction Equipment experience and be recognised as a technical expert within the industry. You'll enjoy supporting others, sharing knowledge and using your expertise to continuously improve machine quality, reliability and customer outcomes.
To be successful in this role, you will have:
- Extensive knowledge of the Volvo Construction Equipment product range, including machine systems, diagnostics, commissioning processes and software applications.
- Significant hands-on experience working with Volvo Construction Equipment and associated OEM diagnostic tools.
- Advanced diagnostic and fault-finding capability across Volvo mechanical, hydraulic, electrical, electronic and CAN-bus systems.
- Strong analytical and problem-solving skills, with the ability to understand system behaviour and diagnose complex faults at a deep technical level.
- Confidence in interpreting technical schematics, wiring diagrams, hydraulic circuits and software configurations.
- Ability to produce clear and concise reports for engineering, product management and manufacturer stakeholders.
- Strong communication skills, essential for working closely with Product Management, Engineering, Sales, Service and Technical teams.
- Proactive, collaborative and focused on continuous improvement, with the ability to manage multiple technical priorities while maintaining exceptional attention to detail.
- A full UK Driving Licence is required, together with flexibility to travel, attend training in the UK and overseas, and occasionally stay away from home when business needs require.
What's in it for You?
Alongside a competitive salary, you'll benefit from a range of rewards and benefits designed to support your wellbeing, finances and career development, including a Health Cash Plan, enhanced family-friendly policies, matched pension contributions, employee discounts, ongoing training and development, and recognition through our Caring, Daring, Sharing awards programme. You'll also have the opportunity to work with industry-leading Volvo Construction Equipment technology in a supportive and collaborative environment.
Important Information
Please note that SMT GB is unable to provide visa sponsorship for this role, either now or in the future. Applicants must have the unrestricted right to work in the UK for the duration of their employment.
Our values
Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
Technical Support Specialist New Machines in Immingham employer: SMT Corp.
At SMT Corp., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our Field Service Engineers enjoy competitive benefits, ongoing training opportunities, and the chance to work with cutting-edge technology in the vibrant North West and North London regions. Join us to be part of a team that values your expertise and supports your professional growth while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist New Machines in Immingham
✨Join Engineering Meetups!
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We think you need these skills to ace Technical Support Specialist New Machines in Immingham
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Specialist New Machines, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at SMT Corp. a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to SMT Corp. specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at SMT Corp.
✨Brush Up on Core Engineering Principles
Before heading into the interview with SMT Corp., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like SMT Corp. want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
