Field Service Engineer - Road Equipment

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Field Service Engineer - Road Equipment

Location: Field Based, South of England (covering theSouthWest,SouthEast, South Coast and extending into the Midlands. Occasional support may be required in other regions across the UK to meet business and customer needs.)
Contract: Permanent, Full-Time
Salary: Competitive, Dependent on Experience

We’relooking for an experienced Field Service Engineer - Road Equipment to join our growing Customer Support team. Covering a large territory across the South of England,you’llbe responsible forservicing,maintainingand repairingDynapacroad construction equipment at customer sites, ensuringmaximummachineuptimeand delivering an exceptional customer experience.

This role offers the opportunity to work independently while being supported by a wider team of technical experts, Customer SupportRepresentativesand managers.You’llcombine strong technicalexpertisewith a customer-focused and commercially aware approach, helping customers maximise the performance of their equipment.

What You’ll Be Doing

• Service,maintainand repairDynapacroad construction equipment to OEM standards.

• Diagnose and rectify mechanical,hydraulicand electrical faults.

• Carry out planned maintenance,inspectionsand breakdown repairs.

• Identifyopportunities foradditionalservice,partsand aftermarket sales.

• Work closely with Customer Support Representatives and internal teams to deliver excellent customer outcomes.

• Install software updates, machineenhancementsand technical modifications.

• Complete electronic job cards, service reports,timesheetsand associated documentation accurately and in real time.

• Order and manage parts in line with company processes.

• Participate in call-out and breakdown support rotas whenrequired.

• Ensure all work is carried out safely andin accordance withcompany policies and procedures.

• Build andmaintainstrong relationships with customers across your territory.

• Attend technical training and development activities tomaintainand enhance knowledge and skills.

What You’ll Bring

You’llbe a motivated and self-sufficient engineer with a passion for delivering excellent customer service. Comfortable working independently across a large geographical territory,you’llpossessstrong diagnostic and problem-solving abilities and take pride in delivering high-quality work.You’llalso be flexible and willing to travel extensively, including providing occasional support in other UK regions when business needs require.

Essential

• Recognised engineering qualification (NVQ Level 3, City & Guilds or equivalent) in Plant, Agricultural, Construction Equipment or HGV Engineering.

• Proven experience servicing and repairing heavy plant, construction equipment, agriculturalmachineryor similar mobile equipment.

• Strong diagnostic skills across mechanical,hydraulicand electrical systems.

• Good understanding of diesel engines, hydraulics,transmissionsand electrical systems.

• Strong communicationskills and the ability to explain technical information clearly to customers and colleagues.

• Full UK driving licence.

• Strong organisational skills and the ability to work independently.

• Good IT skills and experience completing electronic service documentation.

Desirable

• Previousexperience working on road construction equipment, compactionmachineryor paving equipment.

• Knowledge ofDynapacproducts.

• Previousfield service experience.

• Manufacturer training certifications.

• Experience using machine software and telematics systems.

What’s In ItForYou?

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing,financesand work-life balance. Benefits include a Health Cash Plan, 24/7 GP access, free physiotherapy support, enhanced family leave, enhanced sick pay, IVF support, pension contributions matched up to 5%, car leasing and cycle-to-work schemes, plus access to a wide range of retail and lifestyle discounts.

You’llalsobenefitfrom our refer-a-friend scheme, paid volunteering day, long service awards, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee and Caring, Daring, Sharing awards programme.

Closing Date & Interview Process

We review applications on an ongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.

Please note that we are unable to provide sponsorship for this position.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.