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For Companies At a Glance
- Tasks: Engage with clients, onboard them, and enhance their SMS marketing success.
- Company: SMSEdge is a dynamic software development company focused on innovative communication solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a vibrant team.
- Why this job: Join a creative environment where your ideas can make a real impact on customer success.
- Qualifications: Energetic, communicative, analytical, and proficient in English; multitasking skills are a plus.
- Other info: Apply via email at jobs@smsedge.com to kickstart your career!
The predicted salary is between 36000 - 60000 £ per year.
Day-to-day responsibilities include:
- Communicating with new and existing clients, understanding their needs and onboarding them.
- Working with telecom companies to improve and add delivery channels.
- Connecting and negotiating with communication providers.
- Reviewing and understanding key performance statistics, ultimately deriving conclusions and recommendations based on campaign performance.
- Ensuring customers see maximum success with their SMS marketing campaigns.
Requirements:
- Energetic, with a can-do attitude.
- Communicative and a team player.
- Analytical with the ability to interpret data and analytics into meaningful insights.
- Creative, self-starter, who can multitask while working under pressure.
- English - High Proficiency - MUST
Send CV to: jobs@smsedge.io
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Software Development
Junior customer success manager employer: SMSEdge
Contact Detail:
SMSEdge Recruiting Team
jobs@smsedge.io
StudySmarter Expert Advice 🤫
We think this is how you could land Junior customer success manager
✨Tip Number 1
Familiarise yourself with SMS marketing and customer success strategies. Understanding the industry will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with professionals in the telecom and customer success fields. Attend relevant events or join online forums to connect with people who can provide insights or even refer you to opportunities at SMSEdge.
✨Tip Number 3
Prepare to discuss how you've successfully managed client relationships in the past. Think of specific examples where you’ve helped clients achieve their goals, as this will showcase your ability to ensure customer success.
✨Tip Number 4
Brush up on your analytical skills. Be ready to talk about how you interpret data and use it to make recommendations, as this is a key part of the Junior Customer Success Manager role.
We think you need these skills to ace Junior customer success manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Junior Customer Success Manager. Familiarise yourself with client communication, onboarding processes, and how to interpret performance statistics.
Tailor Your CV: Highlight relevant experience in customer service or success roles. Emphasise your communication skills, analytical abilities, and any experience with data interpretation. Make sure to showcase your energetic and creative side.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've successfully communicated with clients or improved processes in previous positions. Show them why you're the perfect fit!
Proofread Your Application: Before sending your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role that involves client communication.
How to prepare for a job interview at SMSEdge
✨Show Your Communication Skills
As a Junior Customer Success Manager, you'll be communicating with clients daily. Make sure to demonstrate your ability to articulate ideas clearly and listen actively during the interview. Practice common customer scenarios to showcase your communication prowess.
✨Highlight Your Analytical Abilities
The role requires interpreting data and deriving insights. Be prepared to discuss any relevant experience you have with data analysis or performance metrics. You might even want to bring examples of how you've used data to make decisions in past roles.
✨Demonstrate Your Team Spirit
Being a team player is crucial for this position. Share examples of how you've collaborated with others in previous jobs or projects. Emphasise your willingness to support colleagues and contribute to a positive team environment.
✨Prepare for Role-Specific Questions
Research the telecom industry and SMS marketing to understand the challenges and opportunities. Prepare to answer questions about how you would approach onboarding clients and ensuring their success with SMS campaigns. This shows your enthusiasm and readiness for the role.
