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- Tasks: Validate scheduled jobs and ensure accurate customer details for operational efficiency.
- Company: Join SMS, a leader in smart energy, driving the UK's decarbonisation efforts.
- Benefits: Enjoy 25 holiday days, hybrid working options, and enhanced family leave.
- Other info: Full-time role with excellent training and career development opportunities.
- Why this job: Make a real impact in the energy sector while developing your skills.
- Qualifications: GCSEs in English and Maths, with strong attention to detail and communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Join SMS to work as a Validation Assistant in Glasgow on a 6‑month Fixed Term Contract. You will validate scheduled jobs, ensuring accurate phone numbers, access notes, commercial customer details and suppress aborted jobs to improve operational efficiency.
Why choose us?
SMS is leading the way in smart energy, working with public and private partners to decarbonise the UK economy by 2050.
Benefits
- 25 personal holiday days per year (30 after 5 years)
- Hybrid working options (for some positions)
- Enhanced maternity, paternity and adoption leave
- 24/7 confidential Employee Assistance Service
- Simply Health plan (cashback, gym, GP)
- Life insurance (4 × annual salary)
- Pension matching (up to 5% of salary)
- Training and development support
Role
As a Validation Assistant you will:
- Review all scheduled jobs at D‑5 to validate phone numbers, contact details and ensure 11‑digit format.
- Cross‑check contact details against internal and trusted external sources, correcting errors.
- Review access notes for clarity, consistency and relevance, flagging outdated information.
- Contact commercial customers scheduled at D‑5 to confirm job details and update records.
- Suppress or cancel jobs that cannot proceed, documenting actions.
- Accurately update internal systems and log all communications for compliance.
- Review validated jobs from the previous day, updating logs and investigating aborted jobs.
Working hours
Full‑time, 40 hours per week – Monday to Friday, 8:00 AM to 4:30 PM, based at our Glasgow office.
Qualifications
- Electricity Industry experience (essential)
- GCSEs (or equivalent) in English and Mathematics
- Strong attention to detail and data accuracy
- Excellent communication skills, especially for customer‑facing phone interactions
- Ability to identify and escalade potential issues proactively
- Experience in administrative or scheduling systems preferred
- Organised, methodical, able to work to pre‑dispatch timeframes
Validation Assistant - Glasgow 6 month FTC employer: SMS
Contact Detail:
SMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Validation Assistant - Glasgow 6 month FTC
✨Tip Number 1
Get to know the company! Research SMS and understand their mission in decarbonising the UK economy. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves customer-facing interactions, we recommend doing mock calls with friends or family to boost your confidence and clarity.
✨Tip Number 3
Be proactive! If you notice any potential issues in your application process or have questions, don’t hesitate to reach out. We’re here to help you navigate through it all.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities right there.
We think you need these skills to ace Validation Assistant - Glasgow 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Validation Assistant role. Highlight any relevant experience in the electricity industry and showcase your attention to detail. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our mission at SMS. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves customer interactions, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you handle customer-facing situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SMS
✨Know Your Stuff
Make sure you brush up on the electricity industry basics. Understand the key terms and processes related to validation and scheduling jobs. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Attention to Detail
Since this role requires a strong focus on data accuracy, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you caught errors or improved processes.
✨Practice Your Communication Skills
As you'll be interacting with commercial customers, practice clear and concise communication. You might even want to role-play some scenarios with a friend to get comfortable with handling customer queries and confirming job details.
✨Be Organised and Methodical
Demonstrate your organisational skills during the interview. Bring a notebook with questions and notes about the company and the role. This shows that you're methodical and serious about the position, which is exactly what they’re looking for.