Settlement Coordinator

Join to apply for the Settlement Coordinator role at SMS.

Why choose us?

• 25 personal holiday days per year (plus 8 public holidays), increasing to 30 days after 5 years of service.
• Hybrid working options.
• Enhanced maternity, paternity, and adoption leave.
• 24/7 free confidential employee assistance service.
• Medicash health plan with cashback on healthcare treatments, discounted gym memberships, and free online GP.
• Life insurance (4x annual salary).
• Pension scheme with up to 5% matching.
• Support for professional development through courses, secondments, and study assistance.

Visit Our People page for more information.

Role Overview:

The Settlements Coordinator is vital in the Agent Services department, ensuring quality and timeliness of data exchanged with industry stakeholders. In a fast-paced environment, you\’ll manage data exceptions, interpret data for problem-solving, and support compliance with industry standards to aid the UK’s Net Zero strategy.

This role is offered on a 40-hour contract with hybrid working options.

Key Responsibilities:

• Manage Data Flow Exceptions within SLAs and contractual obligations.
• Provide technical and administrative support.
• Report on performance, exceptions, and resolutions.
• Build and maintain relationships with customers and third-party agents.
• Collaborate with technical teams on system and process improvements.
• Perform other duties as required.

Candidate Requirements:

• GCSEs (or equivalent) in Maths and English.
• Proficiency in Microsoft Office, especially Excel.
• Strong numerical reasoning and pattern recognition skills.
• Excellent organizational and prioritization abilities.
• Ability to meet deadlines and work independently or in teams.
• Problem-solving skills and confidence in finding solutions.
• Strong verbal and written communication skills.
• Experience in the electricity metering or data industry is advantageous.

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