At a Glance
- Tasks: Support engineering teams in asset installation and ensure timely customer appointments.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy 25 holiday days, hybrid working, health plans, and pension matching.
- Other info: Dynamic role with opportunities for career growth until June 2027.
- Why this job: Make a real difference in transforming the UK's energy system while developing your skills.
- Qualifications: GCSEs, strong problem-solving skills, and proficiency in IT systems required.
The predicted salary is between 30000 - 40000 £ per year.
Why choose us? Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Enhanced Maternity leave.
- Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments.
- Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
What's the role? We are seeking an experienced Operations Support Assistant to support our engineering teams in the installation of assets. This is a customer-focused role, ensuring engineers attend customer appointments within agreed timeframes. The successful candidate will support engineers across a designated geographical region, maintaining clear and effective communication with both engineers and customers to deliver a high-quality service. You will be based in our Newmarket office, working 40 hours per week. Monday to Friday 8am to 4.30pm. PLEASE NOTE THIS IS A FTC EXPECTING TO FINISH JUNE 2027
Key responsibilities:
- Support the Team Leader and Field Operations in driving operational efficiency and achieving key KPI targets.
- Maintain effective communication with engineers, management, suppliers, and customers via phone and email, responding to enquiries within agreed timeframes.
- Plan and allocate installation work, coordinating engineers to maximise productivity and meet daily targets.
- Monitor live tracking systems and manage job statuses, ensuring schedules are adhered to and updated accurately.
- Produce accurate, timely reports and maintain records using internal systems.
- Handle queries and customer complaints professionally, investigating issues (including aborted jobs) and escalating where necessary to ensure resolution.
- Manage urgent and priority work, including same-day emergency callouts, while ensuring compliance with company Health, Safety, and Welfare policies.
To be considered for this role, we would love you to have:
- GCSEs, or equivalent (including Maths and English)
- Strong problem-solving skills with excellent attention to detail, accuracy, and the ability to perform under pressure.
- Proficient in IT systems, including Microsoft Office (Excel, Word) and CRM platforms.
- Excellent written and verbal communication skills, with a strong focus on delivering high-quality customer service.
- Experience in a similar engineering or logistics environment, with good geographical knowledge and the ability to both lead and contribute within a high-performing team.
Operation Support Assistant - FTC in Newmarket employer: SMS
At SMS, we are committed to making a positive impact on the energy landscape, and as an Operation Support Assistant based in our Newmarket office, you will play a vital role in this mission. We offer a supportive work culture that prioritises employee well-being with generous holiday allowances, hybrid working options, and comprehensive health benefits. Join us to be part of a forward-thinking team dedicated to innovation and sustainability, while also enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Support Assistant - FTC in Newmarket
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to make a difference in energy use, and think about how your skills can contribute to that goal. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with engineers and customers, being clear and confident in your conversations is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a positive impact in the energy sector.
We think you need these skills to ace Operation Support Assistant - FTC in Newmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Assistant role. Highlight relevant experience and skills that match the job description, especially your problem-solving abilities and communication skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting engineering teams and how you can contribute to our mission of transforming energy use in the UK.
Showcase Your IT Skills:Since proficiency in IT systems is key for this role, don’t forget to mention your experience with Microsoft Office and any CRM platforms. Give examples of how you've used these tools to improve efficiency in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board to make a difference with us!
How to prepare for a job interview at SMS
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand how they are transforming the energy sector and what their goals are for the future. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with engineers and customers, be prepared to demonstrate your communication skills during the interview. Use clear examples from your past experiences where you successfully handled customer queries or coordinated with teams to resolve issues.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific situations where you had to think on your feet, especially in high-pressure environments. Be ready to explain your thought process and how you arrived at a solution.
✨Familiarise Yourself with Relevant Tools
Since proficiency in IT systems is crucial for this role, brush up on your knowledge of Microsoft Office and any CRM platforms you’ve used. If you can, mention specific tools you’re familiar with and how you’ve used them to improve operational efficiency in previous roles.
