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- Tasks: Lead supplier migrations and enhance client satisfaction in the energy sector.
- Company: Join SMS, a pioneer in sustainable energy solutions.
- Benefits: Enjoy 25 holiday days, hybrid work options, and health perks.
- Why this job: Make a real impact on the UK's energy transformation while developing your career.
- Qualifications: Management experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
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Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What\\\’s in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us – we support and encourage development by offering internal and external accredited courses, secondments and study support.
Role details
The Migration Manager is responsible for ensuring the successful execution of Suppliers’ migration from legacy settlement into SMS’s Market Wide Half-Hourly Settlement services, as well as ongoing onboarding and offboarding activity. Overseeing all supplier migrations, interfacing with Industry via the Migration Control Centre, highlighting trends and implementing efficiencies as migration volumes increase. Maintaining insights of the process as a whole in order to support both the business and our customers, and have meaningful input into Industry forums. This role will drive client satisfaction, successfully coordinate resources, and support and implement business objectives.
Working 40 hours per week, Monday to Friday from 8:30 AM to 5:00 PM, this role is primarily based at our Cardiff office. While we welcome applications from candidates across the UK, you must be within commutable distance to one of our regional offices in Glasgow, Bolton, Doncaster, or Newmarket, and be able to travel to Cardiff as required. Occasional travel to a client site in Nottinghamshire will also be expected.
Key responsibilities
- Client Satisfaction: Drive internal and external client satisfaction through effective resource coordination, communication, and relationship-building
- Resource Planning: Develop model to ensure all elements of migration process are resourced sufficiently, working with other managers as required
- Performance Management: Ensure contractual and Industry SLAs are met consistently and identify and implement improvements as required through coordination of relevant resources
- Monitoring and Reporting: Ensure there are sufficient tools in place to clearly see key metrics and have readily available to share as required
- Policy Adherence: Ensure adherence to all company processes, procedures, and policies throughout migration projects
- Business Growth: Identify and develop opportunities for business growth, both through the upselling of additional services to existing clients but also by identifying and developing opportunities to secure new customers
- Migration Progress Tracking: Track and update migration progress using systems, databases, and management tools to ensure projects stay on schedule
- Client and Stakeholder Communication: Develop and lead communication strategies (method, frequency, stakeholders etc) as well as representing the company in client and Industry meetings, providing relevant updates and insights on the migration process. Maintain strong relationships with internal and external stakeholders
- Documentation and Process Improvement: Working with the wider department, ensure work processes are properly documented, maintained, and implemented consistently. Foster a culture of continuous improvement
- Safety, Health, Environmental, and Quality Systems: Embrace and enforce the company’s safety, health, environmental, and quality systems in project delivery.
To be considered for this role, we would love you to have
- GCSE (or equivalent) in English and Mathematics
- Management experience essential
- Electricity Industry experience desirable
- Experience in managing customer expectations, escalations and delivering best in class Customer Service
- Experience strong leadership skills with experience in resource coordination and performance management
- Excellent communication skills, with the ability to engage clients, internal teams, and external stakeholders
- Electricity Industry experience
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Utilities
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Migration Manager - Cardiff employer: SMS
Contact Detail:
SMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Migration Manager - Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SMS and understanding our mission in transforming energy systems. Tailor your answers to show how your skills align with our goals, especially in client satisfaction and resource coordination.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience in managing customer expectations and delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at SMS.
We think you need these skills to ace Migration Manager - Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Migration Manager role. Highlight your relevant experience in resource coordination and customer service, as well as any industry-specific knowledge you have. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the energy sector and how you can contribute to our goals at SMS. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, especially in client satisfaction and performance management. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at SMS
✨Know Your Migration Stuff
Make sure you brush up on your knowledge of migration processes, especially in the energy sector. Understand the key challenges and trends in the industry, as well as SMS's specific approach to migration. This will show that you're not just interested in the role, but that you’re genuinely invested in their mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed resources. Highlight how you’ve driven client satisfaction and improved processes. This is crucial for the Migration Manager role, so be ready to discuss your leadership style and how it aligns with SMS's values.
✨Communicate Effectively
Since this role involves a lot of stakeholder communication, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply and effectively. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and communication skills.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve implemented improvements in previous roles. SMS values a culture of continuous improvement, so share specific examples of how you’ve identified inefficiencies and made changes that benefited your team or clients. This will show that you’re proactive and aligned with their goals.
