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- Tasks: Lead and support engineering teams to achieve key performance targets in the energy sector.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy 25 holiday days, hybrid working, enhanced parental leave, and health benefits.
- Why this job: Make a real impact on the UK's energy transformation while developing your leadership skills.
- Qualifications: Must be a qualified Dual Fuel Meter Engineer with supervisory experience.
- Other info: Flexible working hours, quarterly bonuses, and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Why choose us? Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What’s in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions)
- Enhanced Maternity leave
- Paternity and Adoption leave
- 24/7 free and confidential employee assistance service
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments
- Discounted gym memberships and free 24/7 online GP
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
What’s the role? Are you an inspiring leader with a passion for developing high‑performing engineering teams? We’re looking for a Field Service Delivery Manager to lead and support a team of engineers across the West Midlands, ensuring the achievement of key KPIs and SLAs while helping SMS meet its meter installation commitments. This hands‑on role includes weekly travel to work side‑by‑side with engineers, providing coaching and guidance in the field, and occasionally covering engineer call‑outs when required. Working on a 40‑hour contract with flexibility and on‑call responsibilities, you’ll also benefit from a quarterly bonus as recognition for your impact and performance.
Key responsibilities:
- Lead on Health, Safety and Environmental standards, ensuring all regulations and company targets are met while actively contributing to safety and technical forums.
- Provide regular field‑based coaching for approximately 15 engineers to improve technical capability, behaviours and KPI performance, including safety, quality, GSOS targets and reducing aborts.
- Spend up to one day per week in the local office completing administrative tasks, liaising with your Performance Manager and managing team documentation.
- Support installation delivery by completing scheduled jobs when required during busy periods or to cover engineer absence.
- Deliver coaching plans aligned with client targets, driving productivity, efficiency and customer satisfaction while ensuring engineers give clear energy‑efficiency advice to customers.
- Conduct audits, monitor incident and performance data, address non‑conformance trends, and ensure all training, e‑learning, stock counts and fleet/equipment checks are completed to standard.
- Support people management activities including onboarding, one‑to‑ones, team meetings, attendance management, disciplinary/grievance investigations and maintaining accurate performance and coaching records.
- Collaborate with internal departments and external partners to meet SLAs, assist with customer complaint investigations, attend required training and complete any other reasonable duties to support operational delivery.
To be considered for this role, we would love you to have:
- Qualified Dual Fuel Meter Engineer
- Full and valid UK driving licence (or equivalent permitting driving in the UK)
- Proven supervisory experience with the ability to lead and support engineering teams
- Strong coaching capability supported by solid technical expertise
- In‑depth knowledge of utilities industry standards, company procedures and all relevant health and safety requirements
Field Service Delivery Manger - West Midlands employer: SMS
Contact Detail:
SMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Delivery Manger - West Midlands
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to discuss your experience and how it aligns with their needs. Bring examples of your past successes, especially those that demonstrate your leadership and coaching abilities.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their mission to create a greener energy system and think about how your background as a Dual Fuel Meter Engineer can contribute to that goal. Tailor your responses to show you’re a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to transform the UK economy by 2050.
We think you need these skills to ace Field Service Delivery Manger - West Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Delivery Manager role. Highlight your supervisory experience and coaching skills, as these are key for us. Use specific examples that showcase your ability to lead engineering teams and meet KPIs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for energy solutions and how you can contribute to our mission. Be sure to mention any relevant experience in the utilities industry and your understanding of health and safety standards.
Showcase Your Technical Expertise: We want to see your technical know-how! Include details about your qualifications as a Dual Fuel Meter Engineer and any relevant certifications. This will help us understand your capability to coach and support our engineers effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SMS!
How to prepare for a job interview at SMS
✨Know Your Stuff
Make sure you brush up on your knowledge of the utilities industry standards and health and safety regulations. Being able to discuss these confidently will show that you're not just a candidate, but a potential leader who understands the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached engineers or improved performance. This will help demonstrate your supervisory experience and ability to inspire others.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle real-life situations, like managing a team during a busy period or addressing non-conformance trends. Practising your responses can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's goals or the team's dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
