SMS is seeking a Contact Hub Team Leader in Doncaster to create a positive, safe and motivating environment for our Advisors. You will drive performance and deliver a great customer experience across contact channels in a fast-paced setting.
The role requires strong coaching, leadership, and communication skills, along with 5 GCSEs including Maths and English. We offer hybrid working options and a comprehensive benefits package.
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Contact Hub Team Lead: Inspire, Coach & Deliver Great CX in Doncaster employer: SMS
As a fast-growing Managed Service Provider located in the vibrant Manchester City Centre, we offer an exceptional work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and career advancement opportunities, ensuring that you can thrive in your role as a Graduate Trainee Customer Success & Account Manager while contributing to our mission of delivering outstanding IT solutions. Join us to be part of a dynamic team that values exceptional customer service and technical expertise.
