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- Tasks: Support the Contracts Team by managing contracts and customer queries efficiently.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy 25 holiday days, hybrid work options, health plans, and gym discounts.
- Why this job: Be part of a mission to transform the UK economy while developing your skills.
- Qualifications: Strong communication and organisation skills; motivated self-starter with a flexible attitude.
- Other info: This role is based in Glasgow, working 40 hours per week.
The predicted salary is between 28800 - 43200 £ per year.
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options
- Enhanced Maternity leave
- Paternity and Adoption leave
- 24/7 free and confidential employee assistance service
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments
- Discounted gym memberships and free 24/7 online GP
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support
What's the role?
As a Contracts Administrator your role is to support the Contracts Team manage Direct and TPI contracts and customers. You are responsible for administering the contracts mailbox dealing with customer queries, service requests and ensuring these are dealt with in a timely manner. The Contracts Administrator is responsible for reviewing customer contracts and contact details for completeness, updating CRM system and highlighting any information gaps. The department handles a high volume of contracts and the ability to deal with high volumes of data/queries with accuracy whilst adhering to KPI’s is key. This role is based in our Glasgow Office, working 40 hours per week.
Key responsibilities:
- Adding new contracts and processing contract amendments on CRM System
- Managing deappointments and reappointments
- Ensuring CRM system is updated with correct contact and contract information
- Responding to customer queries in the contracts inbox
- Other administrative tasks as required
To be considered for this role, we would love you to have:
- Excellent Communication skills
- Excellent Organisation skills
- Excellent written and verbal communication skills
- Ability to work closely with and build relationships with different departments
- Motivated self starter with a flexible working attitude
Contract Administrator employer: SMS Plc.
Contact Detail:
SMS Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Familiarise yourself with the energy sector and current trends in sustainability. Understanding the challenges and innovations in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the energy and contracts management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Prepare to discuss your organisational skills and experience with CRM systems. Be ready to provide examples of how you've managed data and customer queries effectively in previous roles.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of complex topics. This will demonstrate your ability to handle customer queries and collaborate with different departments.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Contracts Administrator. Focus on your organisational skills, communication abilities, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background makes you a great fit for managing contracts and handling customer queries.
Showcase Your Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully managed high volumes of data or queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SMS Plc.
✨Showcase Your Communication Skills
As a Contracts Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain complex information clearly, so practice articulating your thoughts succinctly.
✨Highlight Your Organisational Abilities
This role requires managing a high volume of contracts and data. Share specific examples from your past experiences where you successfully organised tasks or projects. Discuss any tools or methods you use to stay organised and efficient.
✨Demonstrate Your Problem-Solving Skills
You may face questions about how you handle customer queries or contract discrepancies. Prepare to discuss situations where you've resolved issues effectively, showcasing your ability to think critically and act swiftly under pressure.
✨Research the Company and Its Values
Understanding the company's mission to create a greener energy system can set you apart. Familiarise yourself with their projects and values, and be ready to discuss how your personal values align with theirs during the interview.
