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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join a vibrant hotel team dedicated to exceptional customer service in the hospitality industry.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced setting.
- Qualifications: High school diploma required; customer service experience and hospitality training are a plus.
- Other info: Shifts may include evenings, weekends, and holidays; uniform adherence is necessary.
We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment.
Requirements
- High school diploma or equivalent; additional hospitality training is a plus.
- Previous experience in customer service or as a receptionist preferred.
- Proficiency in hotel management software (e.g., Opera, Muse, PMS, ONQ, Emma) is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Working Conditions
- Front desk shifts may involve standing for extended periods (7-3.30 and 2.30-11).
- Work hours may vary depending on hotel needs (shift-based, including weekends and holidays).
- Uniform or dress code adherence required.
Pay: £12.21 per hour
Expected hours: 20 – 40 per week
Hotel Receptionist employer: SMR FACILITIES MANAGEMENT LIMITED
Contact Detail:
SMR FACILITIES MANAGEMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with common hotel management software like Opera or PMS. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter at the front desk. This will help you feel more confident and prepared to handle various guest interactions.
✨Tip Number 3
Research the specific hotel you are applying to. Understanding their values, services, and guest demographics can help you tailor your responses in an interview and show that you're genuinely interested in the position.
✨Tip Number 4
Be ready to discuss your ability to multitask and remain calm under pressure. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved conflicts, as this is crucial in a fast-paced environment.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a receptionist. Emphasise skills that align with the job description, such as communication, organisation, and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to provide excellent customer service and handle pressure effectively.
Highlight Software Proficiency: If you have experience with hotel management software like Opera or PMS, be sure to mention it in your application. This can set you apart from other candidates who may not have this technical knowledge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at SMR FACILITIES MANAGEMENT LIMITED
✨Show Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is key. Be prepared to share examples of how you've handled difficult situations or gone above and beyond for a guest in previous roles.
✨Familiarise Yourself with Hotel Management Software
If you have experience with hotel management software like Opera or PMS, mention it during the interview. If not, do a bit of research on these systems so you can discuss how you'd quickly adapt to using them.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Be ready to talk about how you manage multiple tasks efficiently, especially in a fast-paced environment. Consider sharing a specific example from your past work experience.
✨Prepare for Shift Flexibility Questions
Since the job involves working various shifts, including weekends and holidays, be honest about your availability. Show that you're flexible and willing to adapt to the hotel's needs, which is crucial in the hospitality industry.
