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For Companies At a Glance
- Tasks: Lead client relationships and transform them into strategic partnerships.
- Company: SMP Group, a multi-award-winning leader in POS and Out of Home Advertising.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a lasting impact in a dynamic environment focused on innovation and collaboration.
- Qualifications: Proven account leadership experience and strong commercial acumen required.
- Other info: Hybrid working model with a focus on continuous improvement and creativity.
The predicted salary is between 43200 - 72000 £ per year.
About SMP Group
SMP Group is a leading, multi award winning producer in POS (Point of Sale) and Out of Home Advertising. We are the trusted partner for some of the world's most recognisable brands and retailers, delivering innovative, high-quality print and production solutions. With a rich heritage of excellence and a forward-thinking approach, we pride ourselves on creativity, technology-driven manufacturing, and best-in-class client service. Sustainability, innovation, and people development are at the heart of our DNA. As a growing and acquisitive business, we have ambitious plans to further enhance our service and operational capabilities.
The Role
The Account Director is a senior, client facing leadership role responsible for transforming key client relationships from traditional supplier arrangements into trusted strategic partnerships. The role is centred on a proactive, customer centric approach, with a strong emphasis on service delivery excellence, service development, and continuous improvement. You will act as the primary champion of our clients' businesses internally and externally, leveraging deep commercial and operational insight to align our solutions with client goals and objectives. Through senior stakeholder engagement, innovative contract governance, and inspirational team leadership, the role will drive sustainable value for both the client and the organisation.
Key Responsibilities
- Own and lead senior level client relationships, engaging credibly always with a proactive agenda
- Develop a deep understanding of each client's business strategy, operating model, challenges, and growth ambitions
- Align service delivery, development initiatives, and commercial strategies to clearly defined client goals and outcomes
- Proactively promote our products, services, and innovation to deliver measurable client value
- Translate client insight into actionable opportunities for service improvement, growth, and development
- Lead the development of innovative solutions that improve client outcomes, efficiency, and competitive advantage
- Lead, motivate, and energise account teams to deliver outstanding service and continuous improvement
- Foster a high-performance culture focused on accountability, collaboration, and customer outcomes
- Embed a culture of continuous improvement across service delivery and account management activities
- Encourage innovation, challenge the status quo, and support teams to test and implement new ideas
Requirements
We are looking for an energetic professional with a flair for service delivery. You will bring:
- Proven track record in Account Leadership, Service Delivery and Development within complex environments
- Demonstrable experience managing and influencing senior client stakeholders
- Strong commercial acumen with experience managing contracts, governance structures, and financial performance
- Experience leading, developing, and inspiring multi-disciplinary teams
- Ability to translate client strategy into practical, value driven solutions
- Experience in transforming client relationships from supplier to partnership models
- Track record of delivering innovation and continuous improvement within contracted service environments
Location
London SE18 - Hybrid working at client site when required
What We Offer
- A competitive salary and comprehensive benefits package
- A pivotal role within a growing, forward-thinking business with strong investment in technology and people
- An opportunity to make a lasting impact, shaping the future of the Client Services team
- A dynamic, fast paced environment that values innovation, collaboration, and professional growth
Join us and be part of a company that values Creativity, Excellence, and Continuous Improvement.
Account Director employer: SMP Group
Contact Detail:
SMP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Account Director role.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies that highlight your success in transforming client relationships. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like SMP Group, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about service delivery and client management. The more prepared you are, the more confident you'll feel!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming client relationships and driving innovation. A genuine passion can really set you apart from the crowd.
Tailor Your Experience: Make sure to highlight your relevant experience in account leadership and service delivery. We’re looking for specific examples that demonstrate how you've successfully managed senior client stakeholders and delivered measurable value. Customising your application to reflect our needs will make a big difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what matters most. Use bullet points if it helps to break down your achievements and skills – we love a well-organised application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our innovative team at SMP Group!
How to prepare for a job interview at SMP Group
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients SMP Group works with. Familiarise yourself with their business strategies, challenges, and growth ambitions. This will help you demonstrate how you can transform client relationships into strategic partnerships.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading and motivating teams. Prepare examples of how you've inspired multi-disciplinary teams to deliver outstanding service and continuous improvement. Highlighting your leadership style will resonate well with the interviewers.
✨Emphasise Innovation and Continuous Improvement
SMP Group values innovation, so come prepared with ideas on how to promote new products and services. Think about past experiences where you’ve successfully implemented innovative solutions that improved client outcomes and efficiency.
✨Demonstrate Commercial Acumen
Be prepared to discuss your experience managing contracts and governance structures. Show how your strong commercial acumen has led to successful financial performance in previous roles. This will illustrate your ability to align service delivery with client goals effectively.
