Production Services Manager

About SMP Group

SMP Group is a leading, multi-award winning producer in POS (Point of Sale) and Out-of-Home (OOH) Advertising. We are the trusted partner for some of the world’s most recognisable brands and retailers, delivering innovative, high quality print and production solutions. With a rich heritage of excellence and a forward-thinking approach, we pride ourselves on creativity, technology-driven manufacturing, and best-in-class client service. Sustainability, innovation, and people development are at the heart of our DNA. As a growing and acquisitive business, we have ambitious plans to further enhance our service and operational capabilities.

The Role:

As part of the Production Services Team, you will oversee the end-to-end production process, ensuring seamless execution from initial brief to final delivery. Focussing on providing a service that ensures the highest quality, right first time and delivery on time in full (OTIF). Being proactive towards the client, Client Service Teams, and internal departments to help meet business objectives. You will act as the key link between internal teams, clients, and production departments, driving continuous improvement and ensuring a client-first approach.

Key Responsibilities:

• Work with Client Service Team to ensure you receive the required standard of brief, understanding the client expectation and what is required to deliver to those expectations.
• Work collaboratively with CAD and Client Service teams to inform and innovate from brief through to pre-production prototyping.
• Communicate clearly and proactively each stage of the project life cycle through to final delivery.
• Drive continuous improvement initiatives to enhance efficiency, profitability, and service excellence.
• Foster a culture of innovation, identifying opportunities to integrate new technologies and methodologies.
• Project management, ensuring clear ownership, accountability, and transparent reporting.
• Collaborate with internal stakeholders across divisions to minimise waste, maximise profitability and deliver excellent customer satisfaction.
• Support colleagues within the Production Services and Client Service team, to help drive performance and excellent client service.

Key Competencies:

• Excel knowledge (Essential).
• Thorough knowledge of print production practices and processes.
• High level of attention to detail.
• Able to work under pressure and to tight deadlines.
• Ability to communicate effectively internally with colleagues and externally with clients.
• Good relationship building and negotiation skills.
• Analytical thinking skills.
• Professional approach to problem solving and internal customer relations.
• Effective and collaborative team player.
• Prepared to listen and learn from others.
• Ability to be flexible and adaptable to priorities and business needs.

SMP Competencies:

• Building Collaborative Relationships: Develop, maintain, and strengthen relationships with others inside and/or outside SMP.
• Customer Orientation: Demonstrate concern for satisfying external and/or internal customers, developing and sustaining productive customer relationships.
• Innovation: Develop fresh ideas to provide solutions to challenges.
• Initiative: Identify what needs to be done and does it without waiting for others and before the situation requires it.
• Results Orientation: Focus on achieving desired results and how best to achieve them; takes proactive action to get the job done.
• Flexibility: Adapts to changing business needs, conditions, and work responsibilities.
• Leadership: Inspires and motivates others to perform at their best, ensuring feedback is constructive.

Key Behaviours:

• Professional approach to all interactions and transactions.
• Respect for others, their roles and what they are trying to achieve.
• Be approachable.
• Demonstrate patience.

A competitive salary and comprehensive benefits package. A pivotal role within a growing, forward-thinking business with strong investment in technology and people. A dynamic, fast paced environment that values innovation, collaboration, and professional growth. Join us and be part of a company that values Creativity, Excellence, and Continuous Improvement.