At a Glance
- Tasks: Monitor online activities to ensure student safety and identify safeguarding risks.
- Company: Join Smoothwall, a leader in digital safety for children.
- Benefits: Starting salary of £26,250, enhanced pay, and comprehensive benefits package.
- Other info: Full training provided; commitment to user safety is essential.
- Why this job: Make a real difference in children's online safety while working with a passionate team.
- Qualifications: Fluent English, IT literate, and understanding of online culture required.
The predicted salary is between 26250 - 26250 £ per year.
Job Role
Associate Education Monitoring Analyst - Remote
Location
UK-based only (Must already reside in the UK).
Sponsorship
Not available for this role. Valid UK Right to Work required.
- Shift
- Patterns : Part Time Weekends- Please see below
Our moderation team operates 24/7 to ensure continuous global safety.
- The Schedule
- Days: Saturday and Sunday only
- Shift Times: 7:30am – 3:30pm | 2:00pm – 10:30pm | 10:30pm – 7:00am
- Rotation: You will work on a regular 3-week rotation, cycling through all three shift patterns.
- The
- Handover
Process: Because we are a round-the-clock operation, your shift will include a structured handover period.
This ensures a smooth transition to update the incoming team on active concerns, technical issues, or staffing roadblocks.
Interviews
- W/C 20th July
- Initial
Training: Please note that the first 6 weeks of employment consist of intensive onboarding.
During this period, you will be required to work a fixed schedule of Tuesday/Wednesday- 9:00 am – 5:30 pm.
After successful completion of training, you will transition to your assigned shift pattern.
What are the Benefits?
- £26, 250 starting salary with enhanced pay for unsociable hours
- Employee Share Scheme Incentive
- Referral bonus scheme up to £2,250
- Home, Tech, Cycle and Car Schemes
- Competitive Pension Scheme
- Life Insurance
- Learning & Tech Allowances
- Access to company products
- Private Medical Insurance
- 24 hour wellbeing/counselling support
- Enhanced holiday entitlement and mental health zone out days
- Enhanced Parental Leave
- Variety of team building activities and events throughout the year
What’s the position?
At Smoothwall, we believe every child deserves to explore the digital world safely.
As an Associate Education Monitoring Analyst, you’ll play a crucial role in providing human moderation support for our Smoothwall Monitor Managed Service offering.
As a member of our Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools.
The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.
This isn’t just a job; it’s a purpose.
You’ll be part of a passionate team working at the intersection of technology and wellbeing, using your analytical skills and cultural awareness to make a tangible difference every day.
- Core responsibilities
- Content Assessment
- Monitor and assess keystrokes and accompanying screenshots
- Identify and flag safeguarding risks to schools/DSLs
- Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
- Provide timely responses
- Handle high volumes of content efficiently while maintaining accuracy
- Meet established response times for events
- Collaboration and Escalation
- Collaborate with team members to review unique incidents that require collective input or expertise
- Escalate high risk or complex captures to a senior member of the team for review
- Trend Feedback
- Actively monitor and share information on emerging trends with the team to keep them informed.
- What you’ll need to succeed
Essential
- Fluent English, written and verbal.
- Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people.
- Familiarity with online culture and norms
- Strong decision-making skills with the ability to act quickly.
- An ability to remain calm and empathetic when under pressure or dealing with difficult situations
- A strong work ethic and ability to stay focused for extended periods
- Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency.
- Collaborative team player, capable of working effectively within a large team.
- Ability to thrive in a fast-paced environment.
Desirable
- Previous web / content moderating experience
- Previous experience of working with vulnerable situations
- Previous experience in a safeguarding setting or awareness of safeguarding laws and principles.
No two people are the same - we provide full on-the-job training, so if you don’t tick every box, please still apply.
What matters most to us is your mindset, values, and commitment to keeping children safe online.
It’s not just about skills — it’s about culture, compassion, and purpose.
- Personal Characteristics
- Deeply committed to ensuring user safety.
- Highly collaborative and an excellent team player.
- Dedicated to fostering a culture of continuous improvement.
- Meticulous attention to detail while consistently achieving quality and productivity targets.
This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate.
Unlimited welfare services will be available to support the applicant.
This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS).
This will include details of cautions, reprimands or final warnings as well as convictions.
A criminal record will not automatically bar a person from successfully taking up this post.
Associate Education Monitoring Analyst in Reading employer: Smoothwall (part of the Qoria family)
At Smoothwall, we are dedicated to creating a safe digital environment for children, making us an exceptional employer for those passionate about safeguarding and technology. Our remote UK-based Associate Education Monitoring Analysts enjoy competitive salaries, comprehensive benefits including private medical insurance and enhanced parental leave, and a supportive work culture that prioritises employee wellbeing and continuous growth. Join a team that values your contributions and offers meaningful opportunities to make a real difference in the lives of young people.
Contact Details:
Smoothwall (part of the Qoria family) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Education Monitoring Analyst in Reading
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✨Leverage Your University’s Resources
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Create a portfolio showcasing any relevant projects or experiences in digital learning. Whether it's designing a learning module or contributing to an e-learning platform, having tangible examples will catch the eye of hiring managers at Smoothwall (part of the Qoria family).
We think you need these skills to ace Associate Education Monitoring Analyst in Reading
Some tips for your application 🫡
Highlight Your Experience in Digital Learning:When applying for a role in digital learning like the Associate Education Monitoring Analyst at Smoothwall (part of the Qoria family), make sure to showcase any prior experience you have in creating or managing online learning materials. We want to see how you've made an impact in previous roles, so don’t shy away from providing specific examples or projects you’ve worked on.
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Express Your Passion for Education:In your cover letter, we really want to feel your enthusiasm for digital learning. Talk about your motivations for joining Smoothwall (part of the Qoria family) and how you hope to contribute to shaping the future of education. This is a part-time role, so highlighting your commitment and drive will go a long way!
Tailor Your CV to Stand Out:Adapt your CV specifically for the Associate Education Monitoring Analyst role by aligning your experiences and skills directly with the job description. Use strong action verbs and bullet points, focusing on your contributions in previous roles. We appreciate a clear, concise format that makes it easy for us at Smoothwall (part of the Qoria family) to see why you’re a perfect fit.
How to prepare for a job interview at Smoothwall (part of the Qoria family)
✨Showcase Your Digital Savvy
In the digital learning and education space, being tech-savvy is crucial. Make sure to highlight any experience you have with e-learning platforms, learning management systems, or educational software during your interview. Think about specific examples of how you’ve used these tools to enhance learning experiences – this will show Smoothwall (part of the Qoria family) you’re already familiar with the landscape!
✨Prepare to Discuss Educational Theories
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As this is a part-time role, demonstrate how you can manage your time effectively and adapt to the dynamic demands of the position. Share examples from past experiences where you successfully balanced multiple tasks while contributing to team projects. This will reassure Smoothwall (part of the Qoria family) that you’re not just a candidate but a reliable team member who can juggle responsibilities.
✨Portfolio and Samples Matter
Even for a part-time gig, having a portfolio of your work can really set you apart. If you've designed any e-learning modules, created educational content, or implemented any successful teaching strategies, make sure you can present those. Being ready with tangible examples from your past work will help you make a stronger case to Smoothwall (part of the Qoria family) about what you bring to the table.
