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- Tasks: Manage the Service Desk, respond to customer calls, and resolve queries.
- Company: Leading provider of child safety technology with a supportive team culture.
- Benefits: Flexible Term Time Only position, perfect for students during school holidays.
- Why this job: Join our mission to keep children safe online while gaining valuable experience.
- Qualifications: Customer service experience, strong organisational skills, and empathy.
The predicted salary is between 24000 - 36000 £ per year.
A leading provider of child safety technology is looking for a Customer Care Coordinator in Leeds. In this role, you will manage the Service Desk, responding to customer calls and resolving queries while maintaining records.
Ideal candidates should have:
- Customer service experience
- Strong organizational skills
- Empathy
Join our mission to keep children safe online, working within a supportive team environment. This is a Term Time Only position, allowing flexibility during school holidays.
Term-Time Customer Care Coordinator in Leeds employer: Smoothwall (part of the Qoria family)
Contact Detail:
Smoothwall (part of the Qoria family) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Term-Time Customer Care Coordinator in Leeds
✨Tip Number 1
Make sure you research the company and its mission. Knowing how they keep children safe online will help you connect with their values during interviews. Plus, it shows you're genuinely interested in the role!
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different queries or complaints. This will help you feel more confident when discussing your experience and skills in the interview.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the company culture is like and what they value in a Customer Care Coordinator. Plus, it might just give you an edge!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our mission while working in a supportive team environment.
We think you need these skills to ace Term-Time Customer Care Coordinator in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled queries and resolved issues, as this is key for the Customer Care Coordinator role.
Be Organised: Since this role involves managing the Service Desk, it’s important to demonstrate your strong organisational skills. Share examples of how you’ve kept records or managed tasks efficiently in past roles.
Empathy is Key: We’re looking for someone who can connect with customers on a personal level. In your application, include instances where you’ve shown empathy and understanding in challenging situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Smoothwall (part of the Qoria family)
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values, especially their focus on child safety technology. Understanding their goals will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer queries or handled difficult situations. This will demonstrate your ability to manage the Service Desk effectively and show empathy towards customers.
✨Organisational Skills are Key
Since this role requires strong organisational skills, think of instances where you’ve had to juggle multiple tasks or manage your time efficiently. Be ready to discuss how you prioritise tasks and keep records in an orderly manner.
✨Emphasise Teamwork and Support
This position is within a supportive team environment, so be prepared to talk about your experience working in teams. Highlight how you contribute to a positive atmosphere and support your colleagues, as this will resonate well with the interviewers.