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- Tasks: Manage customer interactions and support children's online safety through effective communication.
- Company: Leader in online safety solutions with a mission to protect children.
- Benefits: Term-time only role, flexible hours, and the chance to make a difference.
- Why this job: Join a team dedicated to enhancing digital safety for kids and gain valuable experience.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Empathetic individuals will thrive in this impactful role.
The predicted salary is between 30000 - 40000 £ per year.
A leader in online safety solutions is seeking a Customer Care Coordinator to manage their Service Desk. The role involves handling customer interactions, responding to queries, and maintaining service records to support children's online safety.
Ideal candidates will have:
- Customer service experience
- Strong organizational skills
- Empathy towards customers
This is a term-time only position based in the UK, offering a chance to make a positive impact in the digital safety space.
Term-Time Customer Care Co-ordinator in Leeds employer: Smoothwall (part of the Qoria family)
Contact Detail:
Smoothwall (part of the Qoria family) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Term-Time Customer Care Co-ordinator in Leeds
✨Tip Number 1
Get to know the company! Research their mission and values, especially around online safety. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different customer queries and complaints. Being prepared will help you shine during interviews and demonstrate your empathy and organisational skills.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the company values most in a Customer Care Coordinator. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Term-Time Customer Care Co-ordinator in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled queries and supported customers in the past, as this role is all about making a positive impact on our users.
Be Organised: Since this role involves managing service records, it’s crucial to demonstrate your strong organisational skills. Share examples of how you’ve kept things in order in previous roles or projects – we love a well-structured application!
Empathy is Key: We’re looking for someone who can connect with our customers on a personal level. In your application, let us know how you’ve shown empathy in your past experiences. This will help us see how you can support children’s online safety effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Smoothwall (part of the Qoria family)
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values, especially their focus on online safety solutions. Understanding their goals will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your empathy and organisational skills, as these are key traits for a Customer Care Coordinator.
✨Practice Common Interview Questions
Anticipate questions related to customer care scenarios, such as how you would handle a difficult customer or prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.