Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee complex customer issues and drive exceptional outcomes in a tech-savvy environment.
- Company: Leading technology company in Leeds with a supportive culture.
- Benefits: Competitive salary, flexible working options, and a focus on learning.
- Why this job: Make a real difference by protecting children from online risks while developing your skills.
- Qualifications: Deep technical knowledge and strong problem-solving abilities required.
- Other info: Join a team that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Leeds is seeking a Support Escalation Manager to oversee complex customer issues and drive exceptional outcomes. The ideal candidate will have deep technical acumen and exceptional problem-solving skills, ensuring effective collaboration across teams. Join them to help protect children from online risks while working in a supportive culture that promotes learning and ownership. This full-time role offers a competitive salary and flexible working options.
Global Support Escalation Manager in Leeds employer: Smoothwall (part of the Qoria family)
Contact Detail:
Smoothwall (part of the Qoria family) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Support Escalation Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us insider info about the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and technical scenarios. We should also think of examples that showcase our collaboration skills, as teamwork is key in this role.
✨Tip Number 3
Showcase our passion for protecting children online during interviews. We can share insights or ideas on how to tackle online risks, demonstrating that we align with the company's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Global Support Escalation Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and problem-solving abilities. We want to see how your experience aligns with the role of Support Escalation Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting children from online risks and how you can contribute to our supportive culture. Keep it engaging and personal!
Showcase Collaboration Skills: Since this role involves working across teams, make sure to mention any past experiences where you’ve successfully collaborated with others. We love seeing examples of teamwork and effective communication!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Smoothwall (part of the Qoria family)
✨Know Your Tech Inside Out
As a Global Support Escalation Manager, you'll need to demonstrate your deep technical acumen. Brush up on the latest technologies relevant to the role and be prepared to discuss how you've tackled complex customer issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of challenging problems you've solved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to drive exceptional outcomes.
✨Emphasise Collaboration
This role requires effective collaboration across teams. Be ready to share experiences where you successfully worked with others to resolve issues. Highlight your communication skills and how you foster a supportive culture.
✨Align with Their Mission
The company is focused on protecting children from online risks. Familiarise yourself with their initiatives and be prepared to discuss how your values align with theirs. Showing genuine interest in their mission can set you apart from other candidates.
