Associate Education Monitoring Analyst in Leeds

Join to apply for the Associate Education Monitoring Analyst role at Smoothwall (part of the Qoria family). IMMEDIATE START AVAILABLE. Due to GDPR restrictions, applicants must be UK based.

Shift Patterns: Full Time - 24/7 365 Shift Rotation. The first 4 weeks of training will take place Monday‑Friday 9am‑5.30pm.

Benefits:

• Competitive Salary with enhanced pay for unsociable hours
• Employee Share Scheme Incentive
• Referral bonus scheme up to £2,250
• Home, Tech, Cycle and Car Schemes
• Life Insurance
• Access to company products
• Private Medical Insurance
• 24 hour wellbeing/counselling support
• Enhanced holiday entitlement and mental health zone out days
• Enhanced Parental Leave
• Variety of team building activities and events throughout the year

Position Overview:

At Smoothwall, we believe every child deserves to explore the digital world safely. As an Associate Education Monitoring Analyst, you’ll provide human moderation support for our Smoothwall Monitor Managed Service. You will monitor students’ online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools. The work requires a keen eye for detail, an understanding of modern online culture among young people and the ability to work at pace while making accurate decisions. This isn’t just a job; it’s a purpose. You’ll join a passionate team at the intersection of technology and wellbeing, using your analytical skills and cultural awareness to make a tangible difference every day.

Core Responsibilities:

• Content assessment of keystrokes and accompanying screenshots
• Identify and flag safeguarding risks to schools/DSLs
• Contact DSLs/Schools to alert them about critical risks, including suicide and illegal content
• Provide timely responses to incidents
• Handle high volumes of content efficiently while maintaining accuracy
• Collaborate with team members to review unique incidents requiring collective input or expertise
• Escalate high‑risk or complex captures to a senior member of the team for review
• Actively monitor and share information on emerging trends to keep the team informed

What you’ll need to succeed:

• Fluent English, written and verbal
• Highly IT‑literate, with solid knowledge of global social media platforms, online games, and apps popular among young people
• Familiarity with online culture and norms
• Strong decision‑making skills with the ability to act quickly
• Ability to remain calm and empathetic under pressure or when dealing with difficult situations
• A strong work ethic and ability to stay focused for extended periods
• Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency
• Collaborative team player, capable of working effectively within a large team
• Ability to thrive in a fast‑paced environment
• Previous web/content moderating experience
• Previous experience working with vulnerable situations
• Previous experience in a safeguarding setting or awareness of safeguarding laws and principles

Personal Characteristics:

• Deeply committed to ensuring user safety
• Highly collaborative and an excellent team player
• Dedicated to fostering a culture of continuous improvement
• Meticulous attention to detail while consistently achieving quality and productivity targets

This role requires the applicant to deal with moderation of content and other circumstances that may be distressing or inappropriate. Unlimited welfare services will be available to support the applicant. This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. Any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.