At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth dining experience.
- Company: Smokin’ Hot Buffet & Grill, redefining buffet dining in Coventry.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Fast-paced environment perfect for outgoing individuals passionate about hospitality.
- Why this job: Join a vibrant team and create unforgettable dining experiences for guests.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
At Smokin’ Hot Buffet & Grill, we’re not just serving meals; we’re crafting unforgettable dining experiences. Located in the heart of Coventry, we’ve redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table.
About the Role
We are looking for a friendly and professional Restaurant Receptionist to be the first point of contact for our guests. In this role, you will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
- Answer phone calls, take reservations, and respond to customer inquiries.
- Maintain a clean and organized reception area.
- Assist guests with their needs, including guiding them to their tables and addressing any special requests.
- Process guest check-ins and ensure that all necessary information is recorded.
- Handle customer complaints or concerns promptly and professionally.
- Assist the front-of-house team with administrative tasks as needed.
Key Requirements
- Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
- Strong interpersonal and communication skills.
- Ability to handle reservations, phone inquiries, and guest requests in a professional manner.
- Organizational skills to manage multiple bookings and ensure smooth service.
- Proficiency with reservation systems and basic office software.
- Ability to work under pressure in a fast-paced environment.
- A friendly, approachable, and positive attitude.
What We Offer
- Competitive salary and benefits.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
If you're an outgoing individual with a passion for hospitality, we'd love to hear from you!
Receptionist in Coventry employer: Smokin'hot Coventry
Smokin'hot Coventry is an excellent employer that prioritises a supportive work culture and offers comprehensive training for its Kitchen Porter role. Employees benefit from a competitive salary and the opportunity to thrive in a dynamic, fast-paced kitchen environment, making it an ideal place for those seeking meaningful and rewarding employment.
