Deputy General Manager

At Smokin’ Hot Buffet we’re crafting unforgettable dining experiences. Located in the heart of Coventry, we’ve redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table. About the Role We are seeking an experienced and dynamic Deputy General Manager to assist in the day-to-day operations of our restaurant. As the Deputy General Manager, you will work closely with the General Manager to lead the team, optimize restaurant operations, ensure excellent customer service, and maintain financial and operational targets. The ideal candidate will have proven leadership experience in the restaurant industry, a passion for delivering exceptional guest experiences, and the ability to support the GM in managing all aspects of restaurant operations. Key Responsibilities Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance. Lead, train, and motivate staff to provide high-quality service and uphold company standards. Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control. Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency. Ensure compliance with health and safety regulations, food safety standards, and internal policies. Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively. Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours. Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales. Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience. Participate in recruitment, training, and performance management for restaurant staff. Handle guest complaints and resolve issues efficiently and professionally to maintain customer satisfaction. Ensure that the restaurant meets all operational and service standards consistently. Assist in managing P