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- Tasks: Help clients smoothly migrate their data while collaborating with various teams.
- Company: Join Smokeball, a global leader in legal practice management software.
- Benefits: Enjoy a wellbeing allowance, swag, and be part of a transformative company.
- Why this job: Make a real impact in the legal industry while enhancing client experiences.
- Qualifications: 2-3 years in technical customer service and strong communication skills.
- Other info: Work autonomously in a supportive, inclusive environment with growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
With offices in Australia, the US, and the UK, Smokeball is a global leader in legal practice management software, proudly supporting small and mid-sized legal practices to run their best firm and live their best life. We’re passionate about what we do, and our clients know it! Our collaborative culture and strong sense of purpose are the driving forces behind our success.
We’re looking for a detail-oriented and client-focused Data Migrations Specialist to join our UK team. In this pivotal role, you’ll be the primary point of contact for new clients as they migrate their data to Smokeball. You’ll coordinate across teams, manage timelines, and ensure a smooth and seamless transition for each client. You’ll work closely with our onboarding and implementation specialists, technical analysts, and clients to deliver outstanding service and outcomes. Strong communication and the ability to bridge the gap between clients and internal teams are essential.
Your Responsibilities:
- Collaborate with Onboarding and Implementation Specialists to ensure the client's needs are being met and the transition is as smooth as possible.
- Schedule and lead client meetings to set migration expectations, provide updates, and manage timelines.
- Project manage multiple migration clients with various deadlines, coordinating task completion to keep workflow on track.
- Update documentation and suggest process improvements on an ongoing basis.
About you:
- 2-3 years of prior technical customer service, preferably in a virtual setting.
- Basic knowledge and understanding of database systems.
- Technically savvy with an ability to grasp technical concepts quickly.
- Excellent and detailed communication skills with both external clients and internal team members.
- Strong organisational and multi-tasking skills with attention to detail.
- Ability to work autonomously and proactively to deliver client outcomes and overcome obstacles.
- Ability to translate requests clearly to both technical and non-technical audiences.
- Self-motivated and proactive, with a genuine passion for delivering exceptional client experiences.
What’s in it for you:
- Wellbeing allowance.
- Be part of a forward-thinking company that is transforming the legal industry.
- And of course...the SWAG!
Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Don’t meet all the criteria? No worries! If our values resonate with your personal values and you think you have what it takes, we’d love to hear from you! Please note: This role is only open to UK residents. Unfortunately, we are not able to offer sponsorship currently.
Data Migrations Specialist in London employer: Smokeball UK
Contact Detail:
Smokeball UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Migrations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal tech space and let them know you're on the hunt for a Data Migrations Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and communication skills. Be ready to discuss how you've successfully managed client migrations in the past, and don’t forget to highlight your ability to bridge gaps between technical and non-technical teams.
✨Tip Number 3
Show your passion for client experiences! During interviews, share examples of how you've gone above and beyond to ensure smooth transitions for clients. This will demonstrate that you’re not just about the technical side but also care deeply about client satisfaction.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining Smokeball and being part of our mission to transform the legal industry.
We think you need these skills to ace Data Migrations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in data migrations and customer service. We want to see how your skills align with what we’re looking for, so don’t hold back!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey complex ideas clearly. Whether it’s through examples or your writing style, let us see your knack for bridging gaps!
Highlight Your Organisational Skills: We love a detail-oriented candidate! Share specific examples of how you’ve managed multiple projects or clients simultaneously. This will show us you can keep everything on track, just like we need you to do.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Smokeball UK
✨Know Your Data Inside Out
As a Data Migrations Specialist, you'll need to demonstrate your understanding of database systems. Brush up on the basics and be ready to discuss how you’ve handled data migrations in the past. This will show your technical savvy and ability to grasp complex concepts quickly.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with clients and internal teams. Think about times when you bridged gaps between technical and non-technical audiences, as this will highlight your ability to translate requests clearly.
✨Demonstrate Your Organisational Skills
With multiple migration clients to manage, showcasing your organisational skills is crucial. Be ready to discuss how you prioritise tasks and manage timelines. Consider sharing specific tools or methods you use to keep everything on track, as this will reflect your proactive approach.
✨Emphasise Your Client-Centric Approach
Smokeball values exceptional client experiences. Prepare to talk about how you’ve gone above and beyond for clients in previous roles. Highlight any feedback you've received that showcases your commitment to delivering outstanding service and outcomes.