At a Glance
- Tasks: Build meaningful relationships with NHS and local authority partners to promote our health app.
- Company: Join Smoke Free, a leading health tech company dedicated to helping people quit smoking.
- Benefits: Enjoy a competitive salary, performance bonuses, and share options in a supportive culture.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on public health while working remotely and managing your own territory.
- Qualifications: Experience in account management and a passion for public health are essential.
The predicted salary is between 40000 - 40000 £ per year.
Location: Remote (UK-based), with travel within your territory as required (GM/Cheshire and Merseyside/Lancashire OR Midlands in West and East)
Start Date: As soon as possible
Contract Type: Permanent
Salary: £40,000 base | OTE £45,000
About Smoke Free
Smoke Free is a UK-based health tech company with a simple mission: to help people quit smoking for good. Over 8 million smokers have used our app to stop, supported by behavioural science, data-driven tools, and evidence-based methods. We've been profitable for over a decade, are established in Germany with DiGA approval, and are now scaling up across both markets.
The Role
This is a relationship-first Client Relationship Manager role for someone who understands how the NHS and local authorities work and knows how to be a genuinely useful partner to the people within them. We work with over 100 NHS and local authority accounts across the UK. Our commissioners are busy public health professionals; your job is to make sure they get real value from the app and always feel supported, informed, and ahead of what's next. You'll own a territory of accounts - monitoring licence usage, sending reports before they're requested, helping commissioners understand how to get more people using the service, and bringing ideas for how to reach residents in their area. This isn't a sales role; we're looking for someone who wants to be a trusted partner to healthcare providers and commissioners, building long-term relationships grounded in outcomes, not targets.
What You'll Do
- Own a portfolio of NHS and local authority accounts within your territory, acting as a trusted day-to-day partner and primary point of contact
- Initiate regular, structured contact with commissioners - know who you're speaking to this week, what you're sharing, and why it matters to them
- Send performance reports, licence updates, and renewal reminders on schedule and without being asked
- Monitor licence usage across all accounts, flag under-utilisation early, and work with commissioners to understand and address the root causes
- Track renewal pipelines and proactively open conversations about contract extensions and additional funding - informed by your knowledge of how commissioning cycles work
- Help commissioners promote the Smoke Free app locally - bring ideas around GP outreach, hospital road-shows, Tobacco Dependency Advisor engagement, waiting room materials, and more
- Deliver demos and training sessions for commissioners, Tobacco Dependency Advisors, NHS staff, and wider stakeholders - in person where it matters
- Interpret usage data and build clear, commissioner-ready reports that tell a story and recommend next steps
- Maintain accurate records in HubSpot across all accounts, activity, and pipeline
- Travel within your territory on an as-needed basis - occasional in-person visits to build relationships and support key moments (once or twice a month)
What We're Looking For
- Proven experience in account management, client success, or a relationship-focused role - you've managed multiple partnerships simultaneously and built trust over time
- Experience working within or alongside NHS trusts, local authorities, or public health commissioning teams - you understand how these organisations operate, how decisions get made, and what commissioners actually need
- A genuine partner mindset: you're not here to sell, you're here to help - and you know the difference between the two
- Demonstrably proactive: you send the update before it's requested, you flag the risk before it escalates, you bring the idea before you're asked for one
- Comfortable interpreting data and building reports that mean something - not just pulling numbers but explaining what they show and what to do next
- Confident engaging with senior stakeholders - commissioners, NHS leads, public health directors, Tobacco Dependency Advisors - with credibility and without needing support
- Familiar with commissioning cycles, procurement processes, and the funding pressures that shape how public health decisions get made
- Comfortable using CRM tools - HubSpot experience is a bonus - and working with licence dashboards and performance data
- Self-motivated and organised: you manage your own diary, your own accounts, and your own workload without needing to be chased
- Genuine passion for public health and helping people make positive, lasting changes
What We Offer
- A meaningful role contributing to improved public health outcomes across the UK
- The opportunity to play a central role in Smoke Free's next stage of growth
- A supportive, collaborative, and flexible working culture
- Autonomy to manage your territory and build lasting commissioner relationships
- Remote-first working with travel to accounts as required
- Performance-based bonus - rewarding relationship quality and outcomes, not hard sales
- Share options and competitive salary (£40,000 base | OTE £45,000 - bonus based on both individual and company-wide objectives)
How to Apply
If you're excited about using your relationship skills to make a genuine difference to people's lives, we'd love to hear from you.
Our Commitment to Inclusivity
We're committed to building an inclusive workplace and encourage applications from individuals of all backgrounds and abilities. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.
Client Relationship Manager in Portsmouth employer: Smoke Free
Smoke Free is an exceptional employer, offering a meaningful role that directly contributes to public health improvement across the UK. With a supportive and flexible working culture, employees enjoy autonomy in managing their territories while building lasting relationships with NHS commissioners and local authorities. The company prioritises employee growth through performance-based bonuses and share options, making it an attractive place for those passionate about making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Portsmouth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Smoke Free.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Smoke Free.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Smoke Free, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Client Relationship Manager in Portsmouth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Smoke Free.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Smoke Free.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Smoke Free. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Smoke Free. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Smoke Free
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Smoke Free’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
