Head of Operations

Location – Edinburgh, Gateshead or Maidenhead

Are you passionate about delivering operational excellence in mission‑critical environments?

Do you bring high standards, a methodical approach and a drive for continuous improvement?

We are looking for a Head of Operations to ensure Clients benefit from a consistently exceptional and reliable infrastructure experience across a national data centre estate. You’ll champion standards, optimise processes, strengthen compliance, and help shape a culture of excellence and sustainability.

What you’ll be doing

• Lead the development and delivery of standard operating procedures across our data centres
• Drive consistency, quality, and continuous improvement in operational performance
• Ensure full compliance and provide clear reporting for internal & external audits
• Train and support operational teams, ensuring procedures are understood and adopted
• Maintain & publish a live library of operational procedures and improvement updates
• Own data centre operational risks — embedding enhancements into processes
• Keep ahead of industry best practice and evolving compliance standards

About you

You bring a blend of leadership, process excellence, and operational discipline, with the ability to influence across teams and ensure high-quality, repeatable delivery.

Essential:

• Proven leadership in operational standards & continuous improvements
• Experience in data centre operations or critical infrastructure environments
• Qualifications in engineering, IT, Ops or process improvement
• Strong understanding of compliance & regulatory frameworks
• Excellent communication, documentation & stakeholder influence skills
• High attention to detail, structured & methodical mindset
• Full UK driving licence

Desirable:

• Experience writing and embedding operational procedures
• Knowledge of ISO standards, including ISO9001, ISO27001, ISO14001, ISO50001

Why work for them?

You can expect variety and a challenging, fun working environment – where culture and well being are as important as career development and training. The company offers extensive career progression opportunities and there is a friendly environment with a team that for many feels like family.

They offer a hybrid working model where you can work two days a week from home. Whilst in the office you can expect a fresh, open space to work and collaborate in, modern kitchen facilities and break-out areas to relax during breaks.

In addition to the great training and the opportunity to develop your personal, technical and leadership skills – company perks include:

• Pension
• Private Healthcare
• Cycle to work scheme
• Free breakfast & snacks
• Access to unlimited learning content through Udemy
• Team socials

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