We are seeking an experienced Staff Engineer to provide advanced technical support to customers, sales teams, aftermarket operations, and service teams across the UK. Acting as a key technical authority, you will support both OEM and end-user customers by delivering expert engineering solutions, troubleshooting complex issues, and contributing to the successful delivery of customer projects.
Working as part of the Regional Engineering team and reporting to the Engineering Manager, you will combine strong technical expertise with customer-facing skills to identify opportunities, solve challenging engineering problems, and support business growth. This role offers the opportunity to mentor junior engineers, work directly with customers, and influence technical decision-making across a broad product portfolio.
Key Responsibilities
- Provide technical support to customers, Sales, Aftermarket, and Service teams to help secure new business and support existing customer requirements.
- Develop complex technical proposals by applying process equipment and engineering knowledge, while supporting and mentoring less experienced engineers.
- Conduct field troubleshooting and investigation activities, identifying root causes and implementing effective technical solutions.
- Meet directly with customers at site locations to resolve technical challenges and ensure customer satisfaction.
- Carry out product inspections, root cause analysis (RCA), and site surveys in support of OEM projects and aftermarket opportunities.
- Analyse customer specifications and recommend tailored engineering solutions that meet operational and commercial requirements.
- Support customer orders throughout the project lifecycle by providing technical clarifications, engineering analysis, and problem resolution.
- Deliver technical justification for engineering decisions through calculations, analysis, and adherence to engineering best practices.
- Work collaboratively with internal stakeholders to ensure successful project execution and delivery.
- Make sound technical decisions that support customer needs while aligning with business objectives.
- Ensure full compliance with company policies, quality standards, ethical practices, and health & safety requirements.
- Identify and report any unsafe conditions or environmental concerns promptly.
Degree-qualified or able to demonstrate equivalent professional experience and/or relevant qualifications. Professional membership or chartered status (e.g., MIMechE, CEng) would be advantageous. Extensive relevant engineering experience in an industrial or manufacturing environment.
Technical Expertise
- Broad engineering knowledge with the ability to support a diverse product portfolio.
- Strong understanding of process equipment and industrial applications.
- Experience interpreting customer specifications and developing technical solutions.
- Working knowledge of 2D/3D CAD and drafting software (such as Solid Edge).
- Understanding of engineering analysis tools including FEA packages (e.g., ANSYS).
- Ability to perform engineering calculations and technical evaluations to support decision-making.
- Practical hands-on engineering experience, including assembly, disassembly, fault finding, and root cause analysis.
- Experience working in customer-facing environments and industrial plant settings.
Professional Skills
- Strong customer focus with excellent commercial awareness.
- Ability to understand the commercial impact of engineering decisions and recommendations.
- Excellent technical report writing and documentation skills.
- Effective verbal and written communication skills.
- Strong project management and organisational abilities.
- Proven ability to collaborate across multidisciplinary teams.
- Experience coaching and mentoring junior engineers.
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support
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Staff Engineer, Regional Engineering UK in Slough employer: Smithsgroup2
At Smiths Detection, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within our global network. Located in a vibrant area, we provide a supportive environment where your contributions directly impact our mission of delivering superior customer outcomes.
