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For Companies At a Glance
- Tasks: Support growth activities, manage billing, and resolve customer queries.
- Company: Join the UK's largest newspaper and magazine wholesaler with a strong team culture.
- Benefits: Competitive salary, health cash plan, 25 days holiday, and training opportunities.
- Why this job: Be part of a dynamic team driving growth and making a real impact.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in MS Office.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 27000 £ per year.
The role is designed to provide key support for the growth activities, serving the growth ambitions of the company. Reporting to the Head of Proposition Development but supporting the whole growth team and all growth activities, the purpose of the role is to help with the complex range of activities, reporting, and billing requirements arising from the development of new revenue streams for the organisation. The individual will work with various external partners and will work extensively with colleagues in the core business, both in operations and functional areas.
About the Role
- Growth activity – billing / invoicing
- Info capture (operational data, client data, invoice back up etc)
- Preparing invoice back up
- Liaising with AR for invoice raising
- Invoice queries (in conjunction with finance team)
- Helping to resolve customer queries and complaints
- Supporting any debt management
- Requesting credit checks for new customers when required
- Coordinating reporting requirements
- Supporting with update of PDM (deliverables and key initiatives for the team)
- KPI gathering and distribution into main reports
- PLC reports – copy over, chase through, consolidate and check
- Inventory / Stock for Growth, management of KPIs, spot checks etc
- Managing growth opportunity tracker and pipeline, preparing documentation for approvals etc
- Adhoc support
What we can offer you
- Free onsite parking
- Competitive salary
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
- 5% match pension
- 25 days holiday plus holiday buy scheme
- 24/7 E-Learning modules, Training and Development opportunities
- Sharesave Scheme, Cycle to work schemes, Health cash plan
- Colleague Assistance Programme & Colleague referral scheme
About you
This role will require frequent interaction with customers and internal teams. You will need to be extremely well organised, with strong attention to detail and accuracy. Given the commercial sensitivity of some of the growth activity, the individual will need to be able to work with confidential information and data and respect confidentiality requirements when appropriate. Since the growth team is small, working on high profile programmes with other functions, the role requires a high degree of professionalism, confidence in working with senior colleagues, pace and clear, timely communications. The role requires proficiency in MS Excel, Word and PowerPoint, and an understanding of SAP would be an advantage.
Please note: you must have the right to work in the UK to be considered for this position. A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.
Support Coordinator in Swindon employer: Smiths News
Contact Detail:
Smiths News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coordinator in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its growth activities. Show us you’re genuinely interested in how you can contribute to our goals, especially in supporting billing and reporting.
✨Tip Number 3
Practice your communication skills. Since this role involves liaising with various teams and customers, being clear and confident will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Support Coordinator in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Support Coordinator role. We want to see how your skills align with our growth activities and how you can contribute to our team.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, be sure to mention any experiences where you've successfully managed multiple tasks or projects. We love seeing examples of how you keep things running smoothly!
Highlight Your Communication Skills: As you'll be interacting with customers and internal teams, it's crucial to demonstrate your communication prowess. Share instances where you've effectively resolved queries or collaborated with others to achieve a goal.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Smiths News
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Coordinator role. Familiarise yourself with the key responsibilities like billing, invoicing, and liaising with finance teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially when handling confidential information.
✨Brush Up on Your Excel Skills
Proficiency in MS Excel is crucial for this role. Before the interview, practice using Excel to create reports or manage data. You might be asked about your experience with spreadsheets, so be prepared to discuss specific functions or features you’ve used in previous roles.
✨Prepare for Customer Interaction Scenarios
Given the frequent interaction with customers, think of scenarios where you've resolved customer queries or complaints effectively. Highlight your communication skills and professionalism, as these are key traits they’re looking for in a candidate. Practising these responses will help you feel more confident during the interview.