Service Delivery Manager in Swindon

£50,000 per annum & £5,688 car allowance per annum & bonus. Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.

This role serves as the primary point of contact for both operations and Commercial teams for new business roll out and, once transitioned, for business-as-usual (BAU). The role plays a pivotal role in supporting the operations delivery of Service Excellence for our customers and will interact directly with customers as required. As a subject matter expert, this role is responsible for developing, designing, and managing effective operational strategies that enhance efficiency, service excellence, and customer satisfaction.

Leading and managing the day-to-day performance of assigned portfolios, ensuring all KPIs (service delivery, cost, quality) are met and/or exceeded. Accountable for proactively identifying and resolving operational issues, minimising disruptions and ensuring compliance to agreed SLAs. Supporting cross functional collaboration including, Distribution Centres, Final Mile teams, planning teams, Finance and Commercial to drive operational efficiencies. Communication and presentation to the operations and Commercial teams, senior management, and other functional stakeholders. Ensure there is only one version of the truth in terms of performance and the data to support this.

Leading engagement between Operational teams, Business Development Managers and Customer Service to ensure seamless execution of agreed SLAs.

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• Private Medical Insurance
• 25 days holiday plus holiday buy scheme
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan
• Colleague Assistance Programme & Colleague referral scheme

Proven history in leading, managing and developing operational and portfolio management function. Strong analytical and problem-solving capabilities to drive performance improvements. Excellent communication skills for influencing stakeholders across all levels. Problem-solving and conflict-resolution capabilities. Strong commercial acumen and financial insight awareness. Subject matter expert in operational processes, capacity planning, and compliance. Ability to design and develop structured reporting and performance frameworks. Ability to work both independently and collaboratively in cross-functional teams. Highly organised with effective time-management and prioritisation skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Please note: you must have the right to work in the UK to be considered for this position. A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.