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For Companies At a Glance
- Tasks: Support growth activities, manage billing, and resolve customer queries.
- Company: Join the UK's largest newspaper and magazine wholesaler with a strong team culture.
- Benefits: Competitive salary, health cash plan, 25 days holiday, and training opportunities.
- Why this job: Be part of a dynamic team driving growth and making a real impact.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in MS Office.
- Other info: Exciting career prospects in a supportive environment.
The predicted salary is between 25000 - 27000 £ per year.
The role is designed to provide key support for the growth activities, serving the growth ambitions of the company. Reporting to the Head of Proposition Development but supporting the whole growth team and all growth activities, the purpose of the role is to help with the complex range of activities, reporting, and billing requirements arising from the development of new revenue streams for the organisation. The individual will work with various external partners and will work extensively with colleagues in the core business, both in operations and functional areas.
About the Role
- Growth activity – billing / invoicing
- Info capture (operational data, client data, invoice back up etc)
- Preparing invoice back up
- Liaising with AR for invoice raising
- Invoice queries (in conjunction with finance team)
- Helping to resolve customer queries and complaints.
- Supporting any debt management
- Requesting credit checks for new customers when required
- Coordinating reporting requirements
- Supporting with update of PDM (deliverables and key initiatives for the team)
- KPI gathering and distribution into main reports.
- PLC reports – copy over, chase through, consolidate and check.
- Inventory / Stock for Growth, management of KPIs, spot checks etc.
- Managing growth opportunity tracker and pipeline, preparing documentation for approvals etc
- Adhoc support
What we can offer you
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
- 5% match pension
- 25 days holiday plus holiday buy scheme
- 24/7 E-Learning modules, Training and Development opportunities
- Sharesave Scheme, Cycle to work schemes, Health cash plan
- Colleague Assistance Programme & Colleague referral scheme
About you
This role will require frequent interaction with customers and internal teams. You will need to be extremely well organised, with strong attention to detail and accuracy. Given the commercial sensitivity of some of the growth activity, the individual will need to be able to work with confidential information and data and respect confidentiality requirements when appropriate. Since the growth team is small, working on high profile programmes with other functions, the role requires a high degree of professionalism, confidence in working with senior colleagues, pace and clear, timely communications. The role requires proficiency in MS Excel, Word and PowerPoint, and an understanding of SAP would be an advantage.
Please note: you must have the right to work in the UK to be considered for this position.
A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.
Support Coordinator employer: Smiths News
Contact Detail:
Smiths News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their growth ambitions and think about how your skills as a Support Coordinator can help them achieve those goals. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our growth activities.
We think you need these skills to ace Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Coordinator role. Highlight your experience with billing, invoicing, and any relevant data management skills. We want to see how your background aligns with our growth activities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting growth activities and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Organisational Skills: Since this role requires strong organisational skills, make sure to mention any experiences where you've successfully managed multiple tasks or projects. We need someone who can juggle responsibilities like a pro!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Smiths News
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Coordinator role. Familiarise yourself with the key responsibilities like billing, invoicing, and liaising with finance teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially when dealing with confidential information.
✨Brush Up on Your Excel Skills
Proficiency in MS Excel is crucial for this role. Before the interview, practice using Excel to create reports or manage data. If you can, bring along a sample of your work or be prepared to discuss how you've used Excel in previous roles to demonstrate your capabilities.
✨Prepare for Customer Interaction Scenarios
Given the frequent interaction with customers, think of scenarios where you've resolved customer queries or complaints effectively. Be ready to share these experiences during the interview to highlight your communication skills and professionalism, which are essential for this role.