At a Glance
- Tasks: Lead a dynamic team in managing time-sensitive delivery operations across London.
- Company: Join the UK's leading newspaper and magazine wholesaler with a strong reputation.
- Benefits: Enjoy competitive salary, health cash plan, 25 days holiday, and training opportunities.
- Other info: Be part of a supportive culture focused on growth and development.
- Why this job: Make a real impact by driving operational excellence and improving customer satisfaction.
- Qualifications: Experience in warehouse management, problem-solving, and budget oversight required.
The predicted salary is between 45000 - 50000 £ per year.
Overview
Night shift - £45,000 to £50,000 Per annum. Start and finish times - 06:00-14:00. Flexibility for night visits and other events/meetings is required.
More than 22,400 customers rely on us as the UK’s leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we’re as good as our word – we have a reputation built on security, reliability, and delivering on promises. Right now, we’re excitingly looking to the future and all that means for our customers and our people’s careers.
About the role
- Responsible for leading the 5 day per week early morning time-sensitive delivery operation on behalf of our customer in the London region. Ensuring effective cost control and successful management of labour, productivity, quality control and safety measures as established and set by the Business. Maintaining compliance with legislation and delivering through the Smiths News Values and Sustainability goals
- Oversee the operation (Distribution, Transport and Reverse Logistics) including management of Self employed delivery service partners
- Assess and provide operational recommendations and updates to processes; devise and implement related action plans
- Manage compliance and delivery of associated metrics around the processes
- Manage the effective resolution of daily distribution issues
- Revise and implement productivity, quality, and customer-service related key performance indicators (KPI) and (SPI) by embedding a culture of continuous improvement
- Monitor and control variable costs to ensure budgets and profit targets are met
- Deputising for the Account/General Manager
- Proactively build and maintain a full up to date understanding of the business’s services and products
- Develop and maintain excellent relationships with customers and key stakeholders in order to effectively communicate and resolve queries and issues relating to the distribution
Key Accountabilities – People
- Identifying potential in the team and ensuring relevant development plans are in place in line with the Talent Management Strategy
- Identifying poor performance and taking appropriate action
- Ensure all managers are aware of their own performance and that of the location
- Champion all professional practices and behaviours and ensures all staff are trained effectively
- Coach and mentors team members and support the creation of a coaching culture
- Communicate job expectations - planning, monitoring, appraising and reviewing operational requirements with the Warehouse Managers
Key Accountabilities – Compliance
- Maintain the Company’s health, safety and security standards whilst ensuring that standard operating procedures are adhered to
- Deliver against company scorecard KPIs and objectives ensuring high productivity and efficiency
What we can offer you
Not only do we offer free onsite parking and competitive salary but you’ll also have access to:
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
- 5% match pension
- 25 days holiday plus holiday buy scheme
- 24/7 E-Learning modules, Training and Development opportunities
- Sharesave Scheme, Cycle to work schemes, Health cash plan
- Colleague Assistance Programme & Colleague referral scheme
About You
- Previous experience in a time sensitive warehouse environment managing a large team
- Proven experience of managing change and initiating improvements, maintaining objectives/KPIs
- Previous experience of recruitment and selection
- Proven ability to spot and solve problems in a proactive way
- Displays enthusiasm and drive for achieving high standards
- Ability to remain calm in a pressurised time sensitive situation
- Excellent communication skills both written and verbal
- Experience managing a demanding customer relationship
- Experience of budget management, high commerciality and financially astute
- Experience of engaging with Self employed Delivery service partners
- Financial management experience, including budget oversight, cost control, and P&L analysis
- Multi-site operational management experience
- Advanced knowledge of Excel (Pivot Tables, V LookUps)
Please note: you must have the right to work in the UK to be considered for this position.
Don’t just take us at our word – experience it for yourself. We’re a business built on support, opportunities, loyalty and care. Let’s make the most of today’s opportunities and look to the future, together. Apply now.
Operations Manager in Waltham Cross employer: Smiths News
As an Operations Manager with us, you'll join a dynamic team at the forefront of the UK's newspaper and magazine distribution industry, where your leadership will directly impact our commitment to reliability and excellence. We pride ourselves on fostering a supportive work culture that prioritises employee growth through comprehensive training, development opportunities, and a strong emphasis on health and well-being, including a company-funded Health Cash Plan and a generous holiday scheme. With a focus on innovation and sustainability, we offer a unique chance to shape the future of our operations while enjoying the benefits of a competitive salary and a collaborative environment in the vibrant London region.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Waltham Cross
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in Waltham Cross
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing time-sensitive operations and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, be sure to mention specific examples of how you've proactively solved problems in past roles. We value candidates who can think on their feet and maintain high standards under pressure.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Smiths News
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the company. Familiarise yourself with their distribution processes, compliance standards, and key performance indicators. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to coach, mentor, and develop talent within your team.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your proactive approach to problem-solving.
✨Engage with Their Values
Research the company's values and sustainability goals. During the interview, express how your personal values align with theirs. This shows that you're not just looking for a job, but that you're genuinely interested in contributing to their mission.
