At a Glance
- Tasks: Lead and manage service delivery, ensuring operational excellence and customer satisfaction.
- Company: Dynamic company focused on operational efficiency and customer service.
- Benefits: Competitive salary, car allowance, health plan, private medical insurance, and training opportunities.
- Other info: Join a collaborative team with great career growth potential.
- Why this job: Be the key player in enhancing service delivery and making a real impact.
- Qualifications: Experience in operational management, strong analytical skills, and excellent communication.
The predicted salary is between 50000 - 50000 £ per year.
This role serves as the primary point of contact for both operations and Commercial teams for new business roll out and, once transitioned, for business‑as‑usual (BAU). The role plays a pivotal role in supporting the operations delivery of Service Excellence for our customers and will interact directly with customers as required. As a subject matter expert, this role is responsible for developing, designing, and managing effective operational strategies that enhance efficiency, service excellence, and customer satisfaction.
About the Role
- Leading and managing the day‑to‑day performance of assigned portfolios, ensuring all KPIs (service delivery, cost, quality) are met and/or exceeded.
- Accountable for proactively identifying and resolving operational issues, minimising disruptions and ensuring compliance to agreed SLAs.
- Supporting cross‑functional collaboration including Distribution Centres, Final Mile teams, planning teams, Finance and Commercial to drive operational efficiencies.
- Communication and presentation to the operations and Commercial teams, senior management, and other functional stakeholders.
- Ensure there is only one version of the truth in terms of performance and the data to support this.
Stakeholder Collaboration: Leading engagement between Operational teams, Business Development Managers and Customer Service to ensure seamless execution of agreed SLAs.
What we can offer you
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy.
- 5% match pension.
- Private Medical Insurance.
- 24/7 E-Learning modules, Training and Development opportunities.
- Sharesave Scheme, Cycle to work schemes, Health cash plan.
About you
- Proven history in leading, managing and developing operational and portfolio management.
- Strong analytical and problem‑solving capabilities to drive performance improvements.
- Excellent communication skills for influencing stakeholders across all levels.
- Problem‑solving and conflict‑resolution capabilities.
- Strong commercial acumen and financial insight awareness.
- Subject matter expert in operational processes, capacity planning, and compliance.
- Ability to design and develop structured reporting and performance frameworks.
- Ability to work both independently and collaboratively in cross‑functional teams.
- Highly organised with effective time‑management and prioritisation skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Please note: you must have the right to work in the UK to be considered for this position.
Service Delivery Manager in Swindon employer: Smiths News plc
As a Service Delivery Manager with us, you will thrive in a dynamic work culture that prioritises service excellence and operational efficiency. We offer a competitive salary, comprehensive health benefits, and robust training and development opportunities to support your career growth. Join our collaborative team where your expertise will directly impact customer satisfaction and operational success, all while enjoying the perks of a supportive environment in the UK.
