At a Glance
- Tasks: Coordinate onboarding for suppliers and customers in our Recycle service.
- Company: Join the UK's largest newspaper and magazine wholesaler with a strong team spirit.
- Benefits: Enjoy competitive salary, health cash plan, pension match, and training opportunities.
- Other info: Hybrid working with great career growth and supportive culture.
- Why this job: Be part of a dynamic team making a real impact in customer experience.
- Qualifications: Organised, detail-oriented, and skilled in communication and Microsoft Office.
The predicted salary is between 30000 - 36000 £ per year.
Hybrid working - with regular visits to our Swindon Head office while training
Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself.
Every day, we serve more than 22,000 customers from 34 distribution centres across the country.
Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers.
So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.
Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical.
You will co-ordinate the on boarding activity associated with both suppliers and customers of our Recycle service.
This role holder will manage the end to end experience ensuring the timely delivery and a customer centric approach at all times.
About the Role
- A thorough understanding of the various recycle service options available and the ability to assign the correct services in alignment with the customers needs.
- Using a pricing matrix provide accurate quotations for future brokers as per their service agreements.
- In depth knowledge of the Smiths News Recycle network and the services available by geographical area.
- Using a variety of company systems manage all administrative duties associated with the onboarding of suppliers and customers of the recycle.
- Set up multiple brokers on the system and manage the communication from initial set up through to BAU.
- Timely management of the key phases associated with the setting up of new customers on the Recycle service using the key trackers used in the business.
- Own and manage all customer comms using the key channels of communication including; phone, email and any future capabilities.
- Accurate completion of company documentation associated with the setting up of brokers and customers
- Provide and maintain monthly reports to support the manual billing of brokers.
- What we can offer you
Not only do we offer free onsite parking and competitive salary but you’ll also have access to:
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
- 5% match pension
- 24/7 E-Learning modules, Training and Development opportunities
- Sharesave Scheme, Cycle to work schemes, Health cash plan
About you
- Organised individual that works in a structured manner with good attention to detail.
- Good understanding of excel, word, Power Point and working via Teams channels.
- Excellent communication skills and an ability to engage with customers and brokers in line with the company values.
- Self motivated and ability to work at pace in a customer facing environment.
Please note: you must have the right to work in the UK to be considered for this position.
A career with us is a career filled with people, pride, and passion.
We rely on each other to get the job done, and we deliver what we say we will.
Let’s see if we can rely on you, too.
#J-18808-Ljbffr
Onboarding Coordinator in Swindon employer: Smiths News plc
As the UK’s largest newspaper and magazine wholesaler, we pride ourselves on our dynamic work culture that values teamwork and dedication. Our Operations Team Lead role offers not only competitive salaries and free onsite parking but also a comprehensive health cash plan, pension matching, and extensive training opportunities to foster your professional growth. Join us in a fast-paced environment where your leadership will directly contribute to our success and the satisfaction of over 22,000 customers daily.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Coordinator in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smiths News plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smiths News plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Coordinator in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smiths News plc:Your cover letter is your chance to shine! Tell us why you want to work at Smiths News plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smiths News plc!
How to prepare for a job interview at Smiths News plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
