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- Tasks: Provide technical support and maintain desktop infrastructure for a leading newspaper wholesaler.
- Company: Join the UK's largest newspaper and magazine wholesaler with a strong team spirit.
- Benefits: Enjoy competitive salary, health cash plan, pension match, and training opportunities.
- Why this job: Be part of a dynamic team delivering essential services to over 22,000 customers daily.
- Qualifications: Strong knowledge of Windows 10/11, Microsoft Office 365, and excellent problem-solving skills.
- Other info: Onsite presence required, with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.
Reporting to the Service Delivery Manager, the Desktop Engineer will be responsible for providing technical support, maintaining desktop infrastructure, and ensuring the smooth operation of end-user computing environments. This role involves troubleshooting hardware and software issues, deploying systems, and supporting users both remotely and on-site.
About the Role- Provide 1st and 2nd line support for desktop, laptop, and mobile devices.
- Work closely with the offshore Service Desk team to ensure smooth escalation from call to closure.
- Install, configure, and maintain Windows and Android devices.
- Troubleshoot hardware issues and coordinate repairs or replacements.
- Support Microsoft 365 applications, Active Directory, and remote access tools.
- Ensure endpoint security through antivirus, encryption, and patch management.
- Assist with IT asset management and inventory tracking.
- Document support activities, solutions, and procedures.
- Collaborate with other IT teams to support infrastructure and project work.
- Onsite presence in Rowan House to support walk‑ups and VIP support.
- Visiting depot locations to complete the modern desktop refresh project.
Not only do we offer free onsite parking and competitive salary but you’ll also have access to:
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy.
- 5% match pension.
- 24/7 E-Learning modules, Training and Development opportunities.
- Sharesave Scheme, Cycle to work schemes, Health cash plan.
- Holds a UK driving license and happy to travel to depot locations across England.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with imaging tools (e.g., Autopilot) and remote support tools.
- Excellent problem‑solving and communication skills.
- Ability to work independently and manage multiple tasks.
- Customer‑focused with a proactive and professional attitude.
Please note: you must have the right to work in the UK to be considered for this position.
A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.
Desktop Engineer in Swindon employer: Smiths News plc
Contact Detail:
Smiths News plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your technical abilities, especially with Windows 10/11 and Microsoft 365. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Desktop Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Desktop Engineer role and how your proactive attitude can contribute to our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Smiths News plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical problems in the past. Think about specific situations where you diagnosed an issue, implemented a solution, and what the outcome was. This will demonstrate your ability to think on your feet and provide effective support.
✨Communicate Clearly and Confidently
Since this role involves supporting users both remotely and on-site, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you listen carefully to any questions or scenarios presented to you.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, especially when working with the offshore Service Desk team. Prepare to talk about your experience working in teams, how you handle escalations, and any successful projects you've contributed to. Highlighting your teamwork skills will show that you can fit into their collaborative culture.
