Responsibilities
- Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
- Taking of orders, processing and following them through to completion.
- Arranging delivery and collection of orders in according with the customers requirements.
- Liaising, where required, with other depot employees, customers, depots, workshops and sales teams.
- Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained.
- Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures.
- Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
- Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements.
- Keep the Depot Manager informed of any repairs and maintenance of equipment required.
- Keeping the depot, and in particular the hire desk area, tidy at all times.
- Carry out other tasks and duties as required.
Key skills / Requirements
- Organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
- Exceptional level of customer service in all areas. You should have a confident, professional and outgoing manner to be able to deal with customers at all levels.
- Confidence in your ability and have a passion for selling.
- Telephone based sales and customer facing service experience.
- An excellent telephone manner and the ability to build rapport with customers.
- Strong administration skills and be computer literate.
About the company
Smiths Hire is a Regional award-winning Equipment & Tool Hire provider with the capability to deliver Nationally on Powered Access and Plant Equipment.
Position Details
This is a Full-Time position working Monday - Friday.
Salary & Benefits
- Salary: £30,607 per annum
- 25 Days plus statutory holidays (33 days in total)
- An extra 2 days holiday after 5 years service
- Weekly pay
- FREE tool hire for all employees - Excluding consumables and delivery
- Group Life Cover is provided at three times your annual salary
- My Wellbeing Services
- Employee Referral Scheme
- Pension scheme
- Full uniform provided
- Discounted personal legal services
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Trade Counter Sales Assistant in Liversedge employer: Smith's Limited
At Smiths Equipment Hire Ltd, we pride ourselves on being the Northwest's largest independent equipment hire company, offering a supportive and dynamic work environment for our Warehouse Operative and Delivery Driver roles. With a strong focus on employee wellbeing, we provide generous benefits including 25 days of holiday, free tool hire, and opportunities for career growth within our 19 Hire It Centres. Join us to be part of a team that values your contributions and fosters a culture of collaboration and excellence.
