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For Companies At a Glance
- Tasks: Be the friendly face for customers, handling enquiries and processing orders.
- Company: Join a leading independent hire company with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and free tool hire.
- Other info: Great opportunities for growth and development within the hire industry.
- Why this job: Kickstart your career in a dynamic environment with full training provided.
- Qualifications: Customer-focused, organised, and eager to learn; no industry experience needed.
The predicted salary is between 29500 - 29500 £ per year.
Overview
Hire Controller / Trade Counter – Warrington
Location: Warrington
Salary: £29,500 per annum
Hours: Monday to Friday (No Saturdays)
Job Type: Full-Time, Permanent
About the Role
As a Hire Controller, you will be the first point of contact for customers visiting the trade counter or calling the depot. You will handle enquiries, process orders, and provide excellent service at every stage.
- Serving customers face-to-face and over the phone
- Processing hire contracts and trade counter sales accurately
- Providing advice and guidance on products and services
- Coordinating with the depot team to ensure smooth operations
- Delivering a first-class customer experience
Don\\\’t worry if you don\\\’t have industry knowledge – we provide full training through our bespoke training facility.
About You
We are looking for people who are:
- Customer-focused with strong communication skills
- Positive, enthusiastic, and team-oriented
- Organised with good attention to detail
- Confident using computer systems
- Keen to learn and develop within the hire industry
Benefits
- Salary: £29,500 per annum
- 25 days holiday plus statutory holidays (33 days total)
- Additional 2 days holiday after 5 years\\\’ service
- Weekly pay
- Free tool hire for employees (excluding consumables and delivery)
- Group life cover (3x annual salary)
- Wellbeing services
- Employee referral scheme
- Company pension scheme
- Full uniform provided
- Discounted personal legal services
This is a brilliant opportunity to join a supportive and growing business. If you are ready to develop your career as a Hire Controller / Trade Counter in Warrington, we\’d love to hear from you
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Hire Controller / Trade Counter employer: Smiths Hire Ltd
Contact Detail:
Smiths Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller / Trade Counter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smith’s Equipment Hire. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your responses. Use examples from your past experiences to demonstrate your skills and how you can contribute to the team at the trade counter.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being positive and approachable is key in a customer-focused role, so don’t be afraid to show your friendly side during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Controller / Trade Counter
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how you can contribute to our team at Smith’s Equipment Hire.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love seeing applicants who take the time to tailor their CV and cover letter to highlight relevant experience and skills that match the Hire Controller role. Show us why you’re the perfect fit!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and enthusiasm for the role. Remember, less is often more!
Apply Through Our Website: Make sure to apply through our website to ensure your application gets to us directly. It’s the easiest way for us to review your details and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at Smiths Hire Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hire Controller. Familiarise yourself with customer service principles and how to process hire contracts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle enquiries and resolve issues, as this will demonstrate your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows that you're engaged and eager to learn more about the environment you'll be working in.
✨Dress the Part
Even though the job is at a trade counter, first impressions matter. Dress smartly and professionally for your interview. It reflects your seriousness about the position and helps you feel more confident when meeting the interviewers.