Technical Trainer

A critical position in the global training department's ability to deliver a successful service in India and worldwide. The incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will need to support the delivery of the Global Training Strategy and incorporate this into innovative training delivery methods. This role involves delivering all instructor-led training activity required for our customers both internal and commercially.

The role holder will be proficient in their own technical skills but be an experienced trainer demonstrating an ability to operate independently creating and delivering learning solutions from concept through to assurance of customer satisfaction. The role holder will directly support and advise the Senior Manager responsible for Instructor Led Training who sits on the Global Training and Documentation Capability Senior Management Team (SMT).

This role will lead in training planning including scheduling complex global training requirements in multiple geographic regions and across developing markets ensuring they align with the group's global standards and policies.

• Conduct training events (e.g. for customer technicians, PDM Programs, P&T Service Sales technicians of agencies) in English and if necessary also in other common foreign languages in accordance with the Global training plan in a target group-oriented manner.
• Ensure efficient and effective processing.
• Develop and design training material (e.g. presentations, videos, handouts) taking into account didactic aspects.
• Consider standards, rules and regulations such as SD Style Guide, SD Service Concept.
• Ensure system storage of the completed documents.
• Develop training programmes (e.g. agenda, method, framework conditions).
• Independently research and prepare the necessary content.
• Participate in project meetings.
• Provide support as needed including developing training material and conducting training with regard to products from other locations.
• Conduct T3 training for new trainers (internal trainers and external training providers).
• Collaborate with Technical Writers, Service and Products & Technologies on diagnostic strategies and troubleshooting guides.
• Evaluate feedback from training events for improvements to training materials and technical documentation.
• Maintain proactive communication with Technical Authors and Technical Service.
• Support in the creation of immersive and digital training solutions for multiple sectors with differing requirements.
• Ensure multiple contracts are delivered on time within budget and delivering a 100% accurate learners journey.
• Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
• Champion the information flow for process improvement and quality information in India and other countries where relevant.
• Demonstrate early career stage leadership skills working with the Global Training Director and the SMT to deliver the Training Strategy and lead on Workstream activity that enables the team to meet the Directors targets.
• Establish and maintain exceptional relationships with Marketing, Product Managers, Product Specialists, regional Service Managers and regional Service Leads to support the needs of the business.
• Provide consultancy to others in the creation and implementation of instructor led training.
• Provide knowledge of the commercial application of Training, Education or Instructional Design demonstrating awareness of emerging technical trends.

• Technical educational qualifications in a related subject are not required but are desirable.
• Able to respond in a timely way to global staff from different time zones.
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Individual must be proficient in MS Office applications.
• Ability to handle stressful situations and adapt to changing priorities.

• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• The ability to act as a role model to others monitoring progress on objectives and behaviours and coaching others for success.
• The ability to make effective timely decisions in a complex global market by sourcing and analysing critical information.
• The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
• The ability to engage, challenge and work effectively with others.
• The ability to build an effective network of relationships both internally and externally understanding their customers' needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.

• Support with the conception and design of material for SD-Online courses.
• Participation in the development of new training concepts (electronic training material, training videos).
• Responsibility for security and equipment of training facilities (update, upgrade, repair of equipment).
• Demonstration of equipment for clients and other stakeholders.

Join us and we'll help build your career with excellent training and opportunities for career growth across the business both locally and globally. You'll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate, support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work: Yes

Employment Type: Full-time

• Performance Testing
• Organizational skills
• Classroom Experience
• Learning Technology
• Instructional Design
• Customer Support
• IT Service Management
• LMS
• Software Testing
• Training & Development
• Adobe Captivate
• Public Speaking

Experience: years

Vacancy: 1