At a Glance
- Tasks: Support sales teams with reporting, analysis, and customer coordination.
- Company: Join a dynamic UK Sales Office in Manchester.
- Benefits: Gain valuable experience, work in a collaborative environment, and enjoy a supportive culture.
- Other info: Perfect for those who thrive in fast-paced, team-oriented settings.
- Why this job: Be a key player in driving sales success and improving operations.
- Qualifications: Strong analytical skills and experience with SAP or CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively. The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders. This role is based at our Manchester site working office hours Monday to Friday.
Duties & Responsibilities
- Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities
- Manage pricing and discount structures, including customer special price lists and renewal tracking
- Generate KPI dashboards and performance reports to support business decisions
- Act as an escalation point for expediting customer orders, ensuring timely delivery and issue resolution
- Handle invoice queries and credit note management, ensuring resolution in a timely manner
- Support SAP-related processes from order entry through to invoicing and issue resolution
- Maintain and manage customer data, including new customer set-up and amendments
- Monitor low-level non-conformance reports (NCRs) and ensure corrective actions are implemented
- Support completion of customer portals, questionnaires and administrative documentation
- Manage shared inboxes and provide general administrative support to the sales function
- Identify and implement continuous improvement initiatives through data analysis
- Provide cover for online sales coordination activities, including quoting and order entry via CRM/business systems
- Support site operations, including reception duties, contractor management and facilities coordination
- Liaise with suppliers for facilities management, ensuring compliance with health & safety standards
Qualifications
- Strong analytical skills with advanced Excel capability
- Experience working with SAP and CRM systems (e.g. C4C or similar)
- Excellent attention to detail and ability to manage multiple priorities
- Strong communication and stakeholder management skills
- Customer-focused mindset with a proactive approach to problem-solving
- Good level of education, particularly in Mathematics and English
- Awareness of Health & Safety practices
Key Attributes
- Highly organised with strong attention to detail
- Ability to multitask and manage competing priorities
- Strong interpersonal and collaboration skills
- Positive attitude with a continuous improvement mindset
- Adaptable and comfortable working in a fast-paced environment
Sales Support Coordinator in Manchester employer: Smiths Group
Join our dynamic team as a Sales Support Coordinator in Manchester, where we prioritise employee growth and development within a collaborative work culture. Enjoy a supportive environment that values your contributions, offers competitive benefits, and fosters continuous improvement, ensuring you thrive both personally and professionally while making a meaningful impact on our sales operations.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in sales support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales support. Think about how your analytical skills and attention to detail can shine through in your answers.
✨Tip Number 3
Show off your skills! If you’ve got experience with SAP or CRM systems, be ready to discuss specific examples of how you’ve used them to improve processes or solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Sales Support Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Coordinator role. Highlight your analytical skills, experience with SAP and CRM systems, and any relevant customer support experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your proactive approach to problem-solving and your customer-focused mindset.
Show Off Your Attention to Detail:In a role that requires managing multiple priorities, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at Smiths Group
✨Know Your Numbers
As a Sales Support Coordinator, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used Excel in past roles. Prepare examples of reports or dashboards you've created that helped drive business decisions.
✨Familiarise Yourself with SAP
Since this role involves working with SAP, make sure you understand its basic functionalities. If you have experience with similar CRM systems, be prepared to explain how those skills can transfer. Highlight any specific instances where you resolved issues using these tools.
✨Show Off Your Communication Skills
This position requires strong communication and stakeholder management skills. Think of examples where you've successfully collaborated with different teams or handled customer queries. Be ready to demonstrate your proactive approach to problem-solving.
✨Emphasise Your Organisational Skills
With multiple priorities to juggle, being organised is key. Share strategies you've used to manage competing tasks effectively. Discuss any tools or methods you employ to stay on top of your workload, especially in fast-paced environments.
