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- Tasks: Lead global contract management to enhance financial performance and service offerings.
- Company: Smiths Detection, a leader in security and detection solutions.
- Benefits: Career growth, inclusive environment, flexible benefits, and training opportunities.
- Other info: Join a diverse team dedicated to making the world safer.
- Why this job: Make a real impact on global safety while developing your career.
- Qualifications: Experience in managing high-value contracts and strong commercial acumen.
The predicted salary is between 60000 - 75000 £ per year.
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
We’re looking for a Contracts Excellence Manager to shape and elevate our global contract management approach driving improved financial performance, smarter commercial decisions, and best-in-class service offerings. This is a high impact, strategic role where you’ll partner across regions and functions to optimise a complex portfolio of service contracts, influence pricing and renewals, and enable the business to win and deliver profitable agreements globally.
You’ll combine commercial insight, analytical rigour, and stakeholder leadership to drive continuous improvement and deliver measurable business value. The role will be based from our site in Hemel Hempstead; however, we do operate a hybrid working model.
What You’ll Be Doing
- Build and maintain a clear view of our global service contract portfolio, tracking performance against business cases.
- Lead initiatives to evolve and strengthen our contract management capabilities.
- Identify and drive opportunities to increase revenue, improve margins, and optimise pricing & renewals.
- Monitor contract risk, performance, and compliance—ensuring effective governance is in place.
- Develop and implement tools, templates, policies, and processes to standardise best practice.
- Support and mentor regional contract specialists, sharing knowledge and building capability.
- Lead contract performance reporting, business planning, and forecasting.
- Partner with Sales, Finance, Legal, and operational teams to support key commercial initiatives.
- Contribute to the design of new service offerings and service level agreements.
Qualifications
- Proven experience managing and optimising high value (£m+) service contracts.
- Track record of delivering revenue growth, margin improvement, and commercial performance.
- Experience developing commercial or contract management frameworks, tools or processes.
- Comfortable influencing and leading across a matrix organisation.
- Background in engineered products, services, or B2B/B2G environments.
- Experience working across international markets.
Skills & Knowledge
- Strong commercial and financial acumen.
- Expertise in pricing, negotiation, and contract development.
- Analytical mindset with the ability to turn data into actionable insights.
- Understanding of contract law fundamentals.
- Project/programme management and change management capability.
- Risk identification and mitigation experience.
- Knowledge of SAP.
- Formal contract law qualification.
- Additional language skills, German or French.
Additional Information
We offer… Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world‑leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
Service Contracts Excellence Manager in Hemel Hempstead employer: Smiths Group
Contact Detail:
Smiths Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contracts Excellence Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Smiths Detection. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show us how your experience aligns with making the world a safer place through innovative contract management.
✨Tip Number 3
Practice your negotiation skills! As a Contracts Excellence Manager, you'll need to demonstrate your ability to influence and lead. Role-play scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Smiths Detection.
We think you need these skills to ace Service Contracts Excellence Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Contracts Excellence Manager. Highlight your experience with high-value service contracts and any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background in contract management and your analytical skills can drive improvements in our global contract portfolio.
Showcase Your Skills: Don’t forget to highlight your expertise in pricing, negotiation, and contract development. We want to see how you can bring value to our team, so be specific about your past successes and how they relate to the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Smiths Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the service contracts you’ll be managing. Familiarise yourself with key terms, pricing strategies, and compliance requirements. This will not only show your expertise but also demonstrate your commitment to optimising their contract management approach.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've turned insights into actionable strategies that improved revenue or margins. This will highlight your analytical mindset and ability to deliver measurable business value.
✨Demonstrate Stakeholder Leadership
Think about times when you've successfully influenced cross-functional teams. Be ready to share specific examples of how you've partnered with sales, finance, or legal teams to support commercial initiatives. This will illustrate your capability to lead across a matrix organisation.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific contract management challenges. Practice articulating your thought process for risk identification, compliance monitoring, and performance reporting. This will help you convey your project management skills and readiness for the role.