At a Glance
- Tasks: Drive digital transformation and optimise commercial processes in a global leader in flow control solutions.
- Company: Join John Crane, part of Smiths Group, a pioneer in engineering for a better future.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Inclusive culture that values diversity and promotes equal opportunities for all.
- Why this job: Be a digital catalyst and make a real impact on sustainable operations worldwide.
- Qualifications: Experience in data analysis, CRM/ERP systems, and a passion for digital innovation.
The predicted salary is between 49500 - 60500 £ per year.
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations.
Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide.
We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group.
For over 170 years, Smiths has been pioneering progress by engineering for a better future.
We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial.
Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description
To act as a digital catalyst for Turbomachinery Commercial operations by establishing a single thread of truth from enquiry to order, leveraging data and digital tools to optimise decision-making, enhance customer experience via automated cross departmental collaboration, and deliver improved commercial performance in Dry Gas Seals.
- Commercial Responsibilities
- Own and deliver timely, accurate quotations across all Dry Gas Seal product and service scopes
- Manage the full enquiry-to-order commercial process, including quotation, negotiation support, and order acceptance for assigned opportunities
- Ensure commercially robust pricing and margin protection, applying agreements and supporting pricing strategies
- Review and process purchase orders, ensuring alignment with quoted scope, pricing, and contractual terms
- Partner with Sales to develop opportunities, leveraging installed base knowledge and customer insights
- Additional duties as assigned by the local commercial manager.
- Digital & Data Responsibilities
- Lead data governance and quality improvement initiatives for Turbomachinery Commercial datasets
- Design and maintain KPI dashboards and reporting frameworks to enable real-time performance tracking
- Identify and implement automation and digitisation opportunities across commercial processes
- Translate data into actionable insights to support decision-making across Sales and Operations
- Continuously improve digital workflows in collaboration with cross-functional teams
- Commercial Accountabilities
- Own the end-to-end commercial delivery of enquiry-to-order activities, ensuring timely and accurate execution
- Partner with Sales to develop and convert opportunities, leveraging customer and installed base insights
- Act as a key commercial focal point, ensuring alignment between customer requirements, commercial terms and operational delivery
- Digital & Data Accountabilities
- Lead digital process improvement initiatives across the Turbomachinery Commercial function
- Develop and implement KPI frameworks and dashboards to enable real-time performance management
- Act as the digital interface between Sales, Engineering and Operations, ensuring alignment of tools, systems and data flows
- Identify and deliver digital innovation opportunities that enhance efficiency, automation and decision-making
- Commercial Responsibilities
- Own the preparation, delivery and quality of quotations across all Dry Gas Seal products and services (first fit, spares, upgrades, refurbishments)
- Manage and execute the full enquiry-to-order process, including quotation issuance, negotiation support and order acceptance
- Drive proactive quote follow-up and conversion, working closely with Sales to secure order intake
- Review and process purchase orders, ensuring alignment with quoted scope, pricing, and contractual requirements
- Own pricing application and commercial compliance, ensuring adherence to agreements while protecting and optimising margins
- Act as the primary commercial interface between Sales, Engineering and Operations to ensure accurate and efficient order execution
- Support pipeline management and forecasting activities, contributing to order intake visibility and predictability
- Digital & Data Responsibilities
- Lead data capture, validation and governance activities, improving quality of installed base and customer datasets
- Design, develop and maintain KPI dashboards and reporting tools, enabling automated and real-time performance visibility
- Identify and implement automation and process digitisation opportunities to reduce manual effort and improve cycle times
- Analyse commercial and operational data to generate actionable insights that support decision-making
- Drive adoption and effective utilisation of digital tools (SAP, C4C and related systems) across Sales and cross-functional teams
- Continuously optimise digital workflows in collaboration with Sales, Engineering and Operations
Qualifications
- Expertise in data analysis (Excel, Power BI) and translating insights into commercial value
- Experience with CRM/ERP systems and digital workflows
- Process mapping and automation mindset
- Manufacturing or Engineering background
- Exposure to digital transformation or continuous improvement (Lean, Six Sigma)
- Understanding of data governance and system integration
- Additional Information
We believe that different perspectives and backgrounds are what make a company flourish.
All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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Commercial Product Specialist Other - John Crane - Slough employer: Smiths Group plc.
Smiths Group plc is an excellent employer, offering a dynamic work environment in Birmingham that fosters collaboration and innovation. Employees benefit from a strong focus on professional development, with opportunities for growth within the data governance team, while enjoying a culture that values diversity and teamwork. The company's commitment to data quality and process improvement ensures that every team member's contributions are meaningful and impactful.
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Some tips for your application 🫡
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How to prepare for a job interview at Smiths Group plc.
✨Brush Up on Core Engineering Principles
Before heading into the interview with Smiths Group plc., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
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✨Relate Your Experience to the Role
In a full-time role, employers like Smiths Group plc. want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
