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For Companies At a Glance
- Tasks: Join us in providing top-notch customer service and processing orders daily.
- Company: We are a leading manufacturer of precision flexible hoses, known for innovation and reliability.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team that values your input and celebrates different perspectives.
- Qualifications: Experience in customer service within manufacturing is essential; strong communication and IT skills required.
- Other info: We promote equality and inclusivity, ensuring all applicants are considered fairly.
The predicted salary is between 28800 - 43200 £ per year.
A leading provider of precision flexible metallic hose and fluoropolymer hose assembly technologies. Innovative, reliable, and cost-effective, our hoses and assemblies are suitable for a wide variety of applications. From our UK headquarters, we design, manufacture, and distribute more than a half a million metres of flexible hose each year.
Job Description
This is an exciting opportunity for a successful candidate to join a well-established company.This role is fully Customer Service focused and you will be heavily involved in order processing high volumes daily and updating customers throughout the whole process from initial ordering to delivery.
Qualifications
- Experience of working in a customer service order processing role within manufacturing is essential for this role
- Excellent organizational and time management skills
- Strong communication skills, both written and verbal
- Detail-oriented with a commitment to accuracy
- Must have the ability to work efficiently under pressure, prioritizing workload to meet deadlines
Excellent IT skills are essential to undertake this role, in particular, Outlook and Excel
Additional Information
Responsibilities:
- Providing excellent customer service to clients of all levels
- Processing sales orders on the inhouse system accurately and efficiently
- Updating clients on the process of their orders on the telephone and email
- Updating clients on delivery dates and amendments
- Liaising with internal departments on daily orders and delivery schedules
- Serve as a point of contact for customers and liaise between clients and the sales team
- Address customer questions regarding our products and services
- Maintaining excellent relationships with our customer
- Provide effective communication with customers, clients, colleagues and 3rd parties to ensure successful outcomes with a ‘Right First Time’ mentality
- General administrative duties to support the team
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – Smiths Group plc )
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Customer Service Administrator Manufacturing - Flex Tek - Merthyr Tydfil employer: Smiths Group plc.
Contact Detail:
Smiths Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator Manufacturing - Flex Tek - Merthyr Tydfil
✨Tip Number 1
Familiarise yourself with the manufacturing industry, particularly in customer service roles. Understanding the specific challenges and processes involved in order processing can give you an edge during interviews.
✨Tip Number 2
Brush up on your IT skills, especially in Outlook and Excel. Being able to demonstrate proficiency in these tools will show that you're ready to handle the administrative aspects of the role effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your communication skills and ability to resolve issues will resonate well with the hiring team.
✨Tip Number 4
Research Flex Tek and their products thoroughly. Being knowledgeable about their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace Customer Service Administrator Manufacturing - Flex Tek - Merthyr Tydfil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing within a manufacturing context. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your ability to work under pressure and your proficiency with IT tools like Outlook and Excel.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided excellent customer service or managed high volumes of orders. This will show that you understand the demands of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and commitment to accuracy.
How to prepare for a job interview at Smiths Group plc.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to discuss your previous experiences in this area. Highlight specific examples where you successfully handled customer inquiries or resolved issues, demonstrating your ability to maintain excellent relationships.
✨Demonstrate Organisational Skills
The job requires strong organisational and time management skills. Be ready to explain how you prioritise tasks and manage your workload, especially under pressure. You might want to share a situation where you effectively juggled multiple responsibilities.
✨Familiarise Yourself with Relevant Software
As excellent IT skills are essential, particularly in Outlook and Excel, make sure you are comfortable discussing your proficiency with these tools. Consider preparing examples of how you've used them in past roles to improve efficiency or accuracy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to liaise between customers and internal teams, and be ready to explain your approach and the outcomes.
