At a Glance
- Tasks: Manage and optimise endpoint services, ensuring security and compliance across devices.
- Company: Join a forward-thinking team focused on innovative workplace solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on cloud-first architecture and automation.
- Why this job: Be a key player in enhancing user experience and driving tech innovation.
- Qualifications: Experience with endpoint management and a passion for technology.
The predicted salary is between 35000 - 45000 £ per year.
The position is for a Service Analyst within the Workplace Service Management team, responsible for supporting all aspects of service delivery for our global endpoint estate. The role will be responsible for the ongoing support, management, security, governance, and optimisation of endpoint services, acting as a key escalation point for endpoint-related issues and a technical specialist within the Workplace Services team. The analyst will take ownership of issues from identification through to resolution, ensuring robust governance, documentation, and knowledge sharing. A strong focus is placed on cloud-first architecture and automation to maintain a secure, scalable, and efficient device management estate. As a core member of the Workplace Services team, take ownership of endpoint management services and user experience across all device platforms.
Responsibilities
- Own and manage endpoint issues from identification through to resolution, ensuring high-quality outcomes.
- Implement and maintain security baselines and compliance policies across all managed devices.
- Support audit activities by producing evidence and ensuring alignment with compliance frameworks.
- Monitor device compliance and proactively remediate risks.
- Track and report on service performance and identify trends, reduce repeat incidents, and drive continuous service improvement (CSI).
- Manage and optimise Microsoft Intune environment, including Configuration profiles, Compliance policies, Conditional access.
- Contribute to the evolution of our cloud-first endpoint architecture (Intune, Entra ID, Defender).
- Create and maintain clear, structured knowledge base articles and technical documentation.
- Collaborate with security, infrastructure, and cloud teams.
- Provide technical assistance across all aspects of the Workplace Services team, supporting both modern and legacy tooling.
- Device lifecycle management (e.g. Autopilot).
- Security best practices (CIS, Zero Trust principles).
- Scripting and automation experience (desirable).
- Monitoring BMC queues to ensure timely resolution of endpoint-related tickets.
Workplace Service Analyst in Birmingham employer: Smiths Group plc.
As a Workplace Service Analyst, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement and knowledge sharing, offering robust training programmes and opportunities for career advancement. Located in a vibrant area, we provide a supportive workplace that values work-life balance and encourages a cloud-first approach to technology, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Service Analyst in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Smiths Group plc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Smiths Group plc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Smiths Group plc.!
✨Direct Apply to Smiths Group plc.
Let's not forget to apply directly through the Smiths Group plc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace Service Analyst in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Smiths Group plc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Smiths Group plc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Smiths Group plc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
