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- Tasks: Assist customers and manage admin tasks in a friendly team environment.
- Company: Join a family-run business with strong values and a commitment to sustainability.
- Benefits: Enjoy discounts, gym membership, life assurance, and mental health support.
- Why this job: Be part of a supportive team making a positive impact in waste management.
- Qualifications: Customer service skills; experience in waste management is a plus but not required.
- Other info: Opportunities for career progression in a dynamic workplace.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
What are we looking for? We are currently seeking a customer service driven individual to join our team in our Waste Management office. You will be responsible for liaising with customers and general administration. The successful candidate will either have waste experience or be a quick learner. Full training will be provided. If you like working as part of a team, providing excellent customer service skills and general administration - this is the role for you! The role will be based at the main waste facility in Moreton Valence - Gloucester. Hours: Monday - Friday 9am - 5.30pm
Responsibilities for the job role:
- Managing customer enquiries, via phone calls, emails and directly in the depot
- Provide administration assistance to all direct Sales and Commercial personnel within the Waste Management division.
- Deal with invoice queries and requests for credits as delegated and prior to authorisation by the Waste Administration Manager.
- Preparing reports as required for the Waste Administration Manager and Waste Divisional managers.
- Ensure that in-house excel data sheets are updated accurately and efficiently.
- Continually review all administrative processes and systems in place and assist with any proposals for improvements required.
- Working closely as part of the Waste administration team to ensure that all emails and correspondence received are dealt with in a timely manner and correctly filed.
- Check purchase ledger invoices to ensure the correct allocation of costs prior to authorisation by the Divisional Administration Manager.
What can we offer you?
- Life Assurance Scheme
- Free on-site Parking
- Corporate gym membership discount
- Annual Salary Review
- Employee discount (50% on Skip Hire, other discounts on group services)
- Progression opportunities
- 24 hour unlimited access to mental health support
What are our core values? If these values align with yours you are in the right place!
- Honesty - We believe that honesty in all matters is the best policy.
- Family values - We operate as a family unit with high moral standards, discipline and respect.
- Hardworking - We are certain that nothing is impossible if you work hard enough at it.
- Reliability - We pride ourselves on not letting people down and being true to our word.
- Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Please apply if you are interested in this role and we will come back to you.
Customer Services Advisor in Stroud employer: Smith's (gloucester) Limited
Contact Detail:
Smith's (gloucester) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Stroud
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smiths (Gloucester) Ltd. Understand their values and what they stand for. This will help you connect with them during the conversation and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about liaising with customers, think of some scenarios where you might need to handle enquiries or complaints. Role-play with a friend or family member to build your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities! Smiths values collaboration, so be prepared to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues and contribute to a positive work environment will make you stand out.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a chance to explore more about the company while ensuring your application gets to the right hands quickly.
We think you need these skills to ace Customer Services Advisor in Stroud
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We love candidates who can demonstrate their ability to handle enquiries and provide excellent support, so share specific examples of how you've done this in the past!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention your interest in waste management and how your skills fit into our family values. This shows us you're genuinely interested in joining our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Smith's (gloucester) Limited
✨Know the Company Inside Out
Before your interview, take some time to research Smiths (Gloucester) Ltd. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their family-run business.
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, your ability to communicate and assist customers is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. This will demonstrate your capability and fit for the role.
✨Be Ready to Discuss Administration Tasks
Since the role involves general administration, brush up on your organisational skills. Be prepared to discuss how you manage tasks like updating data sheets or handling invoice queries. Mention any relevant software experience, especially with Excel, as it’s crucial for this position.
✨Align with Their Core Values
Smiths values honesty, hard work, and reliability. During the interview, reflect these values in your answers. Share personal anecdotes that highlight your commitment to these principles, showing that you would be a great cultural fit for their team.