At a Glance
- Tasks: Support the finance team in collecting customer debts and managing accounts.
- Company: Family-run business with strong values and a supportive culture.
- Benefits: Life assurance, gym discounts, employee discounts, and mental health support.
- Other info: Opportunities for progression in a dynamic work environment.
- Why this job: Kickstart your finance career with hands-on training and real impact.
- Qualifications: Strong communication skills and attention to detail.
The predicted salary is between 31950 - 39050 £ per year.
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
The Trainee Credit Controller will support the Credit Control Manager and wider finance team in ensuring the timely collection of outstanding customer debts and the effective management of customer accounts. This is an excellent opportunity for an individual looking to develop a career within finance and credit control. Full training will be provided, allowing the successful candidate to gain experience in customer service, debt collection, account administration, cash allocation and credit management within a busy and fast-paced business environment.
The role requires excellent communication skills, strong attention to detail and a professional approach when dealing with customers and colleagues.
Responsibilities for the job role:- Credit Control Support
- Assist with the collection of outstanding customer debts through telephone calls, emails and written correspondence.
- Contact customers regarding overdue invoices and payment commitments.
- Maintain accurate records of customer communications and payment arrangements.
- Support the Credit Control Manager with daily credit control activities.
- Help monitor customer account balances and aged debt reports.
- Escalate issues or potential bad debt concerns to the Credit Control Manager.
- Customer Account Administration
- Set up and maintain customer account information.
- Ensure customer records are accurate and up to date.
- Assist with credit checks and account reviews where required.
- Support the management of customer account queries and disputes.
- Liaise with operational and commercial teams to resolve invoice issues promptly.
- Cash Management
- Assist with cash allocation and reconciliation of customer payments.
- Support the investigation of unidentified receipts.
- Ensure customer accounts are updated accurately following receipt of payments.
- Reporting & Administration
- Maintain filing systems and electronic records.
- Prepare routine reports and spreadsheets as required.
- Assist with month-end credit control activities.
- Monitor customer payment trends and identify areas requiring attention.
- Support the wider finance team with administrative tasks when required.
- Customer Service
- Build positive working relationships with customers.
- Deliver a professional and courteous service at all times.
- Work collaboratively with internal departments to ensure customer issues are resolved quickly.
- Promote a positive customer experience whilst protecting the company's financial interests.
The Trainee Credit Controller will receive structured training in:
- Credit control processes and procedures.
- Debt collection techniques.
- Customer account management.
- Credit risk assessment.
- Cash allocation and reconciliation.
- Accounting software and finance systems.
- Financial reporting.
- Data protection and confidentiality.
- Communication and negotiation skills.
What can we offer you?
- Life Assurance Scheme
- Free on-site Parking
- Corporate gym membership discount
- Annual Salary Review
- Employee discount (50% on Skip Hire, other discounts on group services)
- Progression opportunities
- 24 hour unlimited access to mental health support
If these values align with yours you are in the right place!
- Honesty - We believe that honesty in all matters is the best policy.
- Family values - We operate as a family unit with high moral standards, discipline and respect.
- Hardworking - We are certain that nothing is impossible if you work hard enough at it.
- Reliability - We pride ourselves on not letting people down and being true to our word.
- Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Please apply if you are interested in this role and we will come back to you.
Trainee Credit Controller in Gloucester employer: Smith's Gloucester Limited
At Smiths (Gloucester) Ltd, we pride ourselves on being a family-run business that values honesty, hard work, and environmental sustainability. Our Avonmouth Depot offers HGV Class 2 Drivers not only competitive pay and flexible hours but also a supportive work culture with opportunities for progression, comprehensive mental health support, and a range of employee benefits including discounts and life assurance. Join us to be part of a dedicated team that is committed to making a positive impact in the community and the environment.
Contact Details:
Smith's Gloucester Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Credit Controller in Gloucester
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We think you need these skills to ace Trainee Credit Controller in Gloucester
Some tips for your application 🫡
Show your numbers!:In banking and financial services, we love a bit of quantification. Be sure to highlight any relevant coursework, grades, or projects that showcase your analytical skills. If you've tackled math-heavy subjects or have experience with financial modelling, let that shine on your CV!
Tailor your application to finance:Don't just copy and paste a generic cover letter; weave in your passion for finance and share any relevant experiences or internships, no matter how small. Writing about your motivations and learning potential in relation to the role will help us see you fit in at Smith's Gloucester Limited.
Certifications can set you apart:If you've got any finance-related certifications (think CFA Level 1, ACCA, or even online courses), make sure to include them! They show initiative and a commitment to your career in banking, which we really appreciate.
Proofread with a fine-tooth comb:In finance, attention to detail is crucial! Spam your application with typos or poor formatting, and we may flag you as 'not detail-oriented'. So, let’s double-check everything. A clear structure in your CV and cover letter will also help your application stand out. Remember, apply through our website!
How to prepare for a job interview at Smith's Gloucester Limited
✨Brush Up on Your Financial Knowledge
Make sure you’re comfortable with financial concepts and terminology. The interview may dive into areas like risk assessment or investment strategies, so revisiting some core principles and current trends in the banking sector will really help us stand out at Smith's Gloucester Limited.
✨Prepare for Case Studies
Expect to encounter case studies or hypothetical financial scenarios where you’ll need to demonstrate your analytical skills. Practising with examples can help us articulate our thought process clearly and show how we approach problem-solving specific to the banking and financial services sector.
✨Highlight Your Learning Agility
As a trainee, they’re looking for potential over experience. We should emphasise our willingness to learn and adapt. Be ready to discuss how we’ve taken on challenges in the past, showcasing our growth mindset and eagerness to dive into the banking world with both feet.
✨Showcase Your Interest in the Industry
Let your passion for banking shine through! Discuss any relevant coursework, internships, or even personal finance projects you’ve explored. This not only demonstrates our knowledge but also our genuine enthusiasm for a career in banking at Smith's Gloucester Limited.
