At a Glance
- Tasks: Assist customers and manage enquiries in a friendly, team-oriented environment.
- Company: Family-run business with strong values and a commitment to sustainability.
- Benefits: Life assurance, gym discounts, 50% off skip hire, and mental health support.
- Other info: Opportunities for career progression and personal development.
- Why this job: Join a supportive team and make a difference in waste management.
- Qualifications: Customer service skills; experience in waste management is a plus but not essential.
The predicted salary is between 24000 - 28000 £ per year.
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
We are currently seeking a customer service driven individual to join our team in our Waste Management office. You will be responsible for liaising with customers and general administration. The successful candidate will either have waste experience or be a quick learner. Full training will be provided. If you like working as part of a team, providing excellent customer service skills and general administration - this is the role for you!
The role will be based at the main waste facility in Moreton Valence - Gloucester.
Hours: Monday - Friday 08:30am - 5.30pm, One in four Saturday Mornings - 08:00am - 12:00pm
Responsibilities for the job role:
- Managing customer enquiries, via phone calls, emails and directly in the depot
- Provide administration assistance to all direct Sales and Commercial personnel within the Waste Management division.
- Deal with invoice queries and requests for credits as delegated and prior to authorisation by the Waste Administration Manager.
- Preparing reports as required for the Waste Administration Manager and Waste Divisional managers.
- Ensure that in-house excel data sheets are updated accurately and efficiently.
- Continually review all administrative processes and systems in place and assist with any proposals for improvements required.
- Working closely as part of the Waste administration team to ensure that all emails and correspondence received are dealt with in a timely manner and correctly filed.
- Check purchase ledger invoices to ensure the correct allocation of costs prior to authorisation by the Divisional Administration Manager.
What can we offer you?
- Life Assurance Scheme
- Free on-site Parking
- Corporate gym membership discount
- Annual Salary Review
- Employee discount (50% on Skip Hire, other discounts on group services)
- Progression opportunities
- 24 hour unlimited access to mental health support
What are our core values?
- Honesty - We believe that honesty in all matters is the best policy.
- Family values - We operate as a family unit with high moral standards, discipline and respect.
- Hardworking - We are certain that nothing is impossible if you work hard enough at it.
- Reliability - We pride ourselves on not letting people down and being true to our word.
- Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Please apply if you are interested in this role and we will come back to you.
Customer Services Advisor in Gloucester employer: Smith's Gloucester Limited
At Smiths (Gloucester) Ltd, we pride ourselves on being a family-run business that values honesty, hard work, and environmental sustainability. Our supportive work culture fosters teamwork and personal growth, offering comprehensive training and progression opportunities within the Waste Management division. Located in Moreton Valence, Gloucester, we provide excellent employee benefits including life assurance, gym membership discounts, and a generous employee discount scheme, making us an outstanding employer for those seeking meaningful and rewarding careers.
Contact Details:
Smith's Gloucester Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smiths (Gloucester) Ltd. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about liaising with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Be prepared to ask questions! Interviews are a two-way street, so think of some questions about the role or the team. This shows you're engaged and keen to learn more about how you can contribute to the Waste Management division.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll be one step closer to joining our hardworking team at Smiths. Don’t miss out!
We think you need these skills to ace Customer Services Advisor in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We love candidates who can demonstrate their ability to handle enquiries and provide excellent support, so don’t hold back on sharing your stories!
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with our core values like honesty and reliability. We want to see that you understand what we stand for and how you fit into our family!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. This will help us see your strengths without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Smith's Gloucester Limited
✨Know the Company Inside Out
Before your interview, take some time to research Smiths (Gloucester) Ltd. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, your ability to handle customer enquiries is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your capability and fit for the role.
✨Be Ready for Administrative Questions
Since the role involves administration tasks, brush up on your organisational skills and be prepared to discuss how you manage your time and tasks. You might be asked about your experience with Excel or handling invoices, so have specific examples ready.
✨Emphasise Teamwork and Reliability
Smiths values teamwork and reliability, so be sure to highlight your ability to work well within a team. Share instances where you collaborated with others to achieve a goal or how you ensured that you were dependable in your previous roles.
