At a Glance
- Tasks: Be the friendly voice for customers, handling queries via phone and email.
- Company: Join a family-run business with strong values and a commitment to sustainability since 1982.
- Benefits: Enjoy life assurance, gym discounts, free parking, and mental health support.
- Other info: Work Monday to Friday with occasional Saturday shifts; based in Gloucester.
- Why this job: Great opportunity to develop communication skills in a supportive team environment.
- Qualifications: Looking for great communicators with a can-do attitude and organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
Who are we?
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
In this role, you\'ll be the first point of contact for our valued customers — handling enquiries with professionalism and care via phone and email. You\'ll work closely with a supportive team, ensuring smooth day-to-day operations while creating positive customer experiences at every turn.
If you\'re a great communicator with a can-do attitude and love keeping things organised, this is the right job for you!
Hours:
Monday-Friday - 8.30-5.30pm
Saturdays (one in four) - 8am-12pm
Based from our Gloucester Office (GL2 7NG)
Responsibilities for the job role:
- Support the Sales Force – Provide vital administrative assistance to our direct sales team whenever needed, helping them stay focused on delivering results.
- Collaborate Across Teams – Work closely with both the Sales and Administration teams to ensure our customer service consistently hits the mark.
- Keep Things on Track – Prepare reports and provide key updates for the Collections Customer Service Manager and Sales team to support informed decision-making.
- Manage Customer Updates – Handle the administration of customer communications, including service updates.
- Maintain Customer Records – Develop and keep customer records up-to-date, ensuring accuracy and accessibility.
- Coordinate Operations – Assist the Operations team in matching customer site details and services with the appropriate operational routes and vehicles.
- Compliance & Documentation – Generate and send Duty of Care documents, follow up on payments from cash customers, and track the return of required forms.
- Invoice & Credit Support – Tackle invoice queries and process credit requests as directed, supporting final authorisation by your Line Manager.
What can we offer you?
Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Staff discount on group services
Progression opportunities
Unlimited access to mental health support
Employee Assistance Programme
What are our core values?
If these values align with yours you are in the right place!
Honesty - We believe that honesty in all matters is the best policy.
Family values - We operate as a family unit with high moral standards, discipline and respect.
Hardworking - We are certain that nothing is impossible if you work hard enough at it.
Reliability - We pride ourselves on not letting people down and being true to our word.
Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Please apply if you are interested in this role and we will come back to you.
#J-18808-LjbffrCustomer Service Advisor Skip Hire/Commercial Waste · Gloucestershire employer: Smith's Gloucester Limited
At Smiths (Gloucester) Ltd, we pride ourselves on being a family-run business that values honesty, hard work, and environmental sustainability. Our supportive work culture fosters collaboration and growth, offering employees opportunities for progression and access to mental health support, all while enjoying benefits like corporate gym discounts and free on-site parking. Join us in Gloucestershire, where your contributions will be valued and your career can flourish in a meaningful way.
Contact Details:
Smith's Gloucester Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Skip Hire/Commercial Waste · Gloucestershire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smith's Gloucester Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smith's Gloucester Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Skip Hire/Commercial Waste · Gloucestershire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smith's Gloucester Limited:Your cover letter is your chance to shine! Tell us why you want to work at Smith's Gloucester Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smith's Gloucester Limited!
How to prepare for a job interview at Smith's Gloucester Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
