Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling queries via phone and email.
- Company: Join a family-run business with strong values and a commitment to sustainability since 1982.
- Benefits: Enjoy life assurance, gym discounts, free parking, and mental health support.
- Why this job: Great opportunity to develop communication skills in a supportive team environment.
- Qualifications: Looking for great communicators with a can-do attitude and organisational skills.
- Other info: Work Monday to Friday with occasional Saturday shifts; based in Gloucester.
The predicted salary is between 28800 - 43200 £ per year.
Who are we?
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
In this role, you\’ll be the first point of contact for our valued customers — handling enquiries with professionalism and care via phone and email. You\’ll work closely with a supportive team, ensuring smooth day-to-day operations while creating positive customer experiences at every turn.
If you\’re a great communicator with a can-do attitude and love keeping things organised, this is the right job for you!
Hours:
Monday-Friday – 8.30-5.30pm
Saturdays (one in four) – 8am-12pm
Based from our Gloucester Office (GL2 7NG)
Responsibilities for the job role:
- Support the Sales Force – Provide vital administrative assistance to our direct sales team whenever needed, helping them stay focused on delivering results.
- Collaborate Across Teams – Work closely with both the Sales and Administration teams to ensure our customer service consistently hits the mark.
- Keep Things on Track – Prepare reports and provide key updates for the Collections Customer Service Manager and Sales team to support informed decision-making.
- Manage Customer Updates – Handle the administration of customer communications, including service updates.
- Maintain Customer Records – Develop and keep customer records up-to-date, ensuring accuracy and accessibility.
- Coordinate Operations – Assist the Operations team in matching customer site details and services with the appropriate operational routes and vehicles.
- Compliance & Documentation – Generate and send Duty of Care documents, follow up on payments from cash customers, and track the return of required forms.
- Invoice & Credit Support – Tackle invoice queries and process credit requests as directed, supporting final authorisation by your Line Manager.
What can we offer you?
Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Staff discount on group services
Progression opportunities
Unlimited access to mental health support
Employee Assistance Programme
What are our core values?
If these values align with yours you are in the right place!
Honesty – We believe that honesty in all matters is the best policy.
Family values – We operate as a family unit with high moral standards, discipline and respect.
Hardworking – We are certain that nothing is impossible if you work hard enough at it.
Reliability – We pride ourselves on not letting people down and being true to our word.
Environmental sustainability – We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Please apply if you are interested in this role and we will come back to you.
#J-18808-Ljbffr
Customer Service Advisor Skip Hire/Commercial Waste · Gloucestershire employer: Smith's (gloucester) Limited
Contact Detail:
Smith's (gloucester) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Skip Hire/Commercial Waste · Gloucestershire
✨Tip Number 1
Familiarise yourself with Smiths (Gloucester) Ltd and their core values. Understanding their commitment to family values, honesty, and environmental sustainability will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you handled enquiries or resolved issues effectively, as this role heavily relies on strong communication and organisational skills.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've collaborated with others in past roles. Since this position involves working closely with sales and administration teams, demonstrating your ability to work well in a team will be crucial.
✨Tip Number 4
Research common challenges in customer service within the waste management industry. Being knowledgeable about the sector can help you provide insightful answers and demonstrate your proactive approach to problem-solving during the interview.
We think you need these skills to ace Customer Service Advisor Skip Hire/Commercial Waste · Gloucestershire
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Smiths (Gloucester) Ltd's core values. Highlight how your personal values align with theirs in your application, especially focusing on honesty, family values, and environmental sustainability.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and administrative roles. Emphasise skills like communication, organisation, and teamwork, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer enquiries or collaborated with teams in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is essential for a Customer Service Advisor.
How to prepare for a job interview at Smith's (gloucester) Limited
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer.
✨Emphasise Team Collaboration
This role requires working closely with both the Sales and Administration teams. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles, highlighting your ability to work as part of a team.
✨Demonstrate Organisational Skills
The job involves managing customer records and coordinating operations. Bring up any relevant experiences where you successfully organised tasks or managed multiple responsibilities, showcasing your ability to keep things on track.
✨Align with Company Values
Smiths (Gloucester) Ltd values honesty, family, hard work, reliability, and environmental sustainability. Research these values and think of ways you can relate your personal values to theirs, showing that you're a good cultural fit for the company.
