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- Tasks: Join our team as a Hire Controller, providing top-notch customer service at our Liverpool depot.
- Company: Smiths Hire is the Northwest’s largest independent equipment hire company with 18 locations.
- Benefits: Enjoy a competitive salary, 25 days holiday, free tool hire, and weekly pay.
- Why this job: Be part of a vibrant team focused on customer satisfaction and personal growth through training.
- Qualifications: No prior industry knowledge needed; just bring your enthusiasm and energy!
- Other info: Work Monday to Friday with no weekend shifts and receive full uniform and life cover.
The predicted salary is between 24500 - 33500 £ per year.
Smiths Hire are the Northwest’s Largest Independent Equipment Hire Company with 18 Hire It Centres located across the Region. We are currently looking for a self-sufficient Hire Controller / Trade Counter to join our team at the Liverpool depot. Smith’s Equipment Hire are looking for people who are energetic, enthusiastic and share our values in providing a fantastic customer experience – build relationships and form part of a great team atmosphere. This role involves working in a depot team to provide outstanding customer service. Dealing with customer enquiries over the phone and face to face in the depot, making sure our customers are the key to everything we do, and they receive the service they deserve. Do not worry about industry knowledge, through our own bespoke training facility we offer full training on products and systems. Working hours: Monday to Friday (No Saturdays). Company benefits: Salary: £29,500 per annum. 25 Days plus statutory holidays (33 days in total). An extra 2 days holiday after 5 year’s service. Weekly pay. FREE tool hire for all employees – Excluding consumables and delivery. Group Life Cover is provided at three times your annual salary. Employee Referral Scheme. Full uniform provided. Discounted personal legal services. Apply Now! Please complete the form on the next page to apply for the position of Hire Controller / Trade Counter. Can\’t find what you\’re looking for, or not sure what you need? Give us a call! Sometimes you just can\’t see the wood for the trees. No problem – our experts are on hand to point you in the right direction. Privacy Overview #J-18808-Ljbffr
Hire Controller / Trade Counter - Liverpool employer: Smiths Equipment Hire Ltd
Contact Detail:
Smiths Equipment Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller / Trade Counter - Liverpool
✨Tip Number 1
Familiarise yourself with the equipment hire industry, even if you don't have prior experience. Understanding basic terminology and common customer queries can help you engage more confidently during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to provide outstanding service, which is key for this role.
✨Tip Number 3
Research Smiths Hire and their values. Being able to articulate why you want to work for them and how you align with their mission will make a strong impression during your discussions.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about team dynamics or training opportunities shows your enthusiasm for the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Hire Controller / Trade Counter - Liverpool
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Smiths Hire is looking for in a Hire Controller / Trade Counter. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and teamwork, as these are crucial for this role. Use specific examples that demonstrate your ability to build relationships and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Smiths Hire and how your values align with theirs, particularly in providing a fantastic customer experience.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Smiths Equipment Hire Ltd
✨Show Your Enthusiasm
Smiths Hire values energetic and enthusiastic individuals. Make sure to express your passion for customer service and teamwork during the interview. Share examples of how you've contributed to a positive team atmosphere in previous roles.
✨Prepare for Customer Scenarios
Since the role involves dealing with customer enquiries both over the phone and face-to-face, think about common customer service scenarios you might encounter. Prepare to discuss how you would handle difficult situations or provide exceptional service.
✨Highlight Your Adaptability
The company offers full training on products and systems, so it's important to demonstrate your willingness to learn. Share experiences where you've quickly adapted to new processes or technologies, showing that you're ready to embrace the training provided.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This shows that you're genuinely interested in contributing to their goals.
