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- Tasks: Join our team as a Hire Controller, providing top-notch customer service daily.
- Company: Smiths Hire is the Northwest's largest independent equipment hire company with 18 locations.
- Benefits: Enjoy a competitive salary, 25 days holiday, free tool hire, and weekly pay.
- Why this job: Be part of a vibrant team culture focused on customer satisfaction and personal growth.
- Qualifications: A full UK manual driving licence is required; no prior industry knowledge needed.
- Other info: Work Monday to Friday with no weekend shifts and receive full training.
The predicted salary is between 24500 - 33500 £ per year.
Smiths Hire are the Northwest’s Largest Independent Equipment Hire Company with 18 Hire It Centres located across the Region. We are currently in a period of expansion across the business and we now have a fantastic opportunity for a Hire Controller / Trade Counter in Leeds.
All successful candidates will be contacted from Monday 5th January 2026
Smith’s Equipment Hire are looking for people who are energetic, enthusiastic and share our values in providing a fantastic customer experience – build relationships and form part of a great team atmosphere.
This role involves working in a depot team to provide outstanding customer service. Dealing with customer enquiries over the phone and face to face in the depot, making sure our customers are the key to everything we do, and they receive the service they deserve.
Working hours: Monday to Friday (No Saturdays)
Company benefits:
- Salary:£29,500 per annum
- 25 Days plus statutory holidays (33 days in total)
- An extra 2 days holiday after 5 year’s service
- Weekly pay
- FREE tool hire for all employees – Excluding consumables and delivery
- Group Life Cover is provided at three times your annual salary
- Employee Referral Scheme
- Full uniform provided
- Discounted personal legal services
Apply Now!
Please complete the form on the next page to apply for the position of Hire Controller / Trade Counter.
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Hire Controller / Trade Counter - Leeds employer: Smiths Equipment Hire Ltd
Contact Detail:
Smiths Equipment Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller / Trade Counter - Leeds
✨Tip Number 1
Familiarise yourself with the equipment hire industry, even if you don't have prior experience. Understanding the basics of what Smiths Hire offers will help you engage more confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter at the trade counter. This will prepare you to handle enquiries effectively and show that you're ready to provide outstanding service from day one.
✨Tip Number 3
Research Smiths Hire's values and mission statement. Aligning your personal values with theirs during any discussions can make a strong impression and show that you're a good cultural fit for the team.
✨Tip Number 4
Network with current or former employees of Smiths Hire on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable in preparing for your interview.
We think you need these skills to ace Hire Controller / Trade Counter - Leeds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hire Controller / Trade Counter position. Tailor your application to highlight how your skills and experiences align with what Smiths Hire is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise any previous positions where you demonstrated energy and enthusiasm, as these qualities are important to Smiths Hire.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your eagerness to be part of a team. Mention your willingness to learn and adapt, especially since Smiths Hire offers training on products and systems.
Double-Check Your Application: Before submitting your application, review all documents for spelling and grammatical errors. Ensure that your contact information is correct and that you've included all required details as specified in the job listing.
How to prepare for a job interview at Smiths Equipment Hire Ltd
✨Show Your Enthusiasm
Smiths Hire values energetic and enthusiastic individuals. Make sure to express your passion for customer service and teamwork during the interview. Share examples of how you've contributed to a positive team atmosphere in previous roles.
✨Prepare for Customer Scenarios
Since the role involves dealing with customer enquiries both over the phone and face-to-face, think about common customer service scenarios you might encounter. Prepare to discuss how you would handle difficult situations or provide exceptional service.
✨Highlight Your Adaptability
The company offers full training on products and systems, so they are looking for candidates who can learn quickly. Be ready to talk about times when you've had to adapt to new information or processes in past jobs.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position of Hire Controller.
