Service Contract Management Associate in Hemel Hempstead

The Service Contract Management Associate will support the administration of the contract management activities for aftermarket service contracts (AMCs). This role will focus on the collection, organisation, review, analysis, and storage of AMCs ensuring they are collected and stored consistently and efficiently and accurately implemented into a Contract Lifecycle Management (CLM) system. The role will provide reporting and dashboards with KPIs and ensure that contractual data is well-maintained and accessible. In addition, the role will maintain a library of commercial contract management tools to support Sales and Service teams with the management of AMCs and provide administration of best practice contract management initiatives.

Duties:

• Support the selection, design, functionality, implementation and maintenance of a CLM system.
• Ensure proper storage and retrieval of contract documentation in a secure and accessible manner.
• Collect and organise contracts for storage and implementation into a CLM system.
• Review contracts to identify whether all terms and conditions are properly captured and aligned with company standards.
• Analyse contract data to support ongoing contract performance tracking and reporting.
• Analyse contract terms in support of specific projects.
• Maintain a library of contract management tools, templates, and best practices via suitable sharing tools.
• Create and maintain dashboards that track contract performance metrics and key performance indicators (KPIs).
• Create and maintain dashboards to track contract management initiatives.
• Support the development and improvement of contract processes, templates, and reporting methods.
• Assist in the monitoring contract risks and penalties, flagging issues for further action by senior management.
• Collaborate with cross-functional teams to ensure that contracts are aligned with business requirements and objectives.
• Help maintain up-to-date records and reports on contract status, renewals, and deadlines.
• Participate in the design and development of contract management tools to improve operational efficiency.

Qualifications Technical Knowledge, Skills and Abilities:

• Basic understanding of contract law and contract management practices.
• Strong organisational and administrative skills.
• Proficiency in Microsoft Excel and other data analysis tools.
• Familiarity with dashboard creation and reporting tools.
• Strong attention to detail and the ability to interpret and manage data.
• Knowledge of SAP or similar enterprise resource planning (ERP) systems.
• Contract law training or certification.

Education and Experience requirements:

• Bachelor’s Degree or equivalent in Business, Law, or related field.
• Experience working with contracts, preferably in a corporate or legal environment.
• Familiarity with contract management systems (e.g., CLM).
• Exposure to contract analysis, review, or administration.

Competence and Abilities:

• Strong written and verbal communication skills, specifically English language.
• Self-motivated with the ability to manage multiple tasks and priorities.
• Ability to work effectively as part of a team and collaborate with others.
• Proactive problem-solving skills and attention to detail.
• Ability to handle sensitive information with confidentiality and integrity.
• Business/financial acumen.

Planning and Decision Making:

• Library methodology.
• Organising and managing contract collection, storage, cataloguing methodologies.
• Completing assessments of contracts, providing data and reports to agreed schedules.
• Working with cross functional stakeholders to ensure they plan in their deliverables.

Impact and Scope:

• Global, Service and Aftermarket.
• Maintaining 4000 contracts, 40,000 documents.
• Analysis provided support deal decisions, M&A activities, year end accounting, investor questions etc.

Key Internal and External Relationships:

• Legal team, Regional Sales Managers, Regional Aftermarket Managers, Regional Service Managers, Regional OTI team, Finance team (central/regional).

Additional Information:

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.